Operations Enablement Architect

Rhaelm; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

RHAELM, headquartered in London, seeks an experienced Operations professional to build the foundational governance, change management, and reporting platforms for a growing cloud infrastructure business. You will work hands-on to implement ITIL-aligned processes and scalable documentation.

Reporting to the Global Director of Operations, this interim role offers scope to shape the organisation and grow into broader leadership as frameworks mature, with travel across EMEA/APAC and presence in the

Qualifications

• 6+ years in operations, programme or project management or related discipline.
• Hands-on experience in at least three of: change management, documentation and knowledge management, incident and problem management (ITIL), compliance and audit-readiness, project delivery, or reporting and analytics.
• Experience building processes or frameworks from scratch, not just operating within established ones.

Responsibilities

• Build the reporting and dashboard suite for real-time visibility across Operations functions.
• Design and stand up the first change management framework, including CAB and approval workflow.
• Create documentation approach: repository structure, templates, ownership and cadence, with training and onboarding materials.
• Establish an ITIL-aligned incident and problem management process using existing ticket flow as a starting point.
• Work with compliance to build an operational compliance and audit-readiness programme, including DR testing and dashboards.
• Define a lightweight, repeatable project delivery methodology and manage the first cohort of Operations projects.
• Launch a continuous improvement practice that feeds back into every framework built.
• Select, deploy and drive adoption of ITSM, knowledge-base, reporting and project tracking platforms.
• Advise on when each function justifies its own dedicated hire and document frameworks for future managers

Skills

Written communication

Ambiguity tolerance

Builder mentality

Stakeholder management

Kubernetes & GPU hosting

Polish/Japanese language

Tools

ITSM platforms

Knowledge base software

BI tools

GRC platforms

Job description

RHAELM, headquartered in London, seeks an experienced Operations professional to build the foundational governance, change management, and reporting platforms for a growing cloud infrastructure business. You will work hands-on to implement ITIL-aligned processes and scalable documentation.

Reporting to the Global Director of Operations, this interim role offers scope to shape the organisation and grow into broader leadership as frameworks mature, with travel across EMEA/APAC and presence in the