Operations Duty Manager – Safety, Security & Facilities

LGH Hotels Management Ltd; West Drayton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Enviable employee discounts on bedroom

IHG employee room benefit programme

Job summary

LGH Hotels Management Ltd is seeking a proactive Duty Manager to take overall responsibility for the Crowne Plaza London Heathrow's day-to-day operations, focusing on safety, security and service delivery.

You will oversee cleaning, maintenance, security and catering where applicable, manage internal stakeholders and external partners, and ensure compliance with SLAs and KPIs in a fast-paced hotel environment.

Responsibilities

• Taking ownership of the day-to-day operation of the building, ensuring it is safe, secure and fit for purpose
• Managing cleaning, maintenance, security and catering services, ensuring all SLAs and KPIs are met
• Carrying out regular fire and security walk-rounds, responding to issues promptly and ensuring they are logged and resolved
• Acting as the main point of contact for internal stakeholders and external multi-agency partners
• Maintaining clear, reliable communication channels, including email, post and telephone
• Overseeing general health and safety responsibilities, including risk assessments and statutory/non-statutory site requirements
• Demonstrating a consistently high level of security awareness at all times
• Ensuring full understanding and application of emergency and evacuation procedures
• Creating an environment where everyone on site feels reassured, informed and well supported

Job description

LGH Hotels Management Ltd is seeking a proactive Duty Manager to take overall responsibility for the Crowne Plaza London Heathrow's day-to-day operations, focusing on safety, security and service delivery.

You will oversee cleaning, maintenance, security and catering where applicable, manage internal stakeholders and external partners, and ensure compliance with SLAs and KPIs in a fast-paced hotel environment.