Duty Manager

LGH Hotels Management Ltd; West Drayton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Enviable employee discounts on bedroom

IHG employee room benefit programme

Job summary

LGH Hotels Management Ltd is seeking a proactive Duty Manager to take overall responsibility for the Crowne Plaza London Heathrow's day-to-day operations, focusing on safety, security and service delivery.

You will oversee cleaning, maintenance, security and catering where applicable, manage internal stakeholders and external partners, and ensure compliance with SLAs and KPIs in a fast-paced hotel environment.

Responsibilities

• Taking ownership of the day-to-day operation of the building, ensuring it is safe, secure and fit for purpose
• Managing cleaning, maintenance, security and catering services, ensuring all SLAs and KPIs are met
• Carrying out regular fire and security walk-rounds, responding to issues promptly and ensuring they are logged and resolved
• Acting as the main point of contact for internal stakeholders and external multi-agency partners
• Maintaining clear, reliable communication channels, including email, post and telephone
• Overseeing general health and safety responsibilities, including risk assessments and statutory/non-statutory site requirements
• Demonstrating a consistently high level of security awareness at all times
• Ensuring full understanding and application of emergency and evacuation procedures
• Creating an environment where everyone on site feels reassured, informed and well supported

Job description

The Opportunity

We are seeking a proactive and highly organised Duty Manager to take full responsibility for a busy building that hosts a wide range of internal teams and external multi‑agency partners on a daily basis.

Crowne Plaza London - Heathrow

We are seeking a proactive and highly organised Duty Manager to take full responsibility for a busy building that hosts a wide range of internal teams and external multi‑agency partners on a daily basis. This role plays a vital part in ensuring people feel safe, supported and confident in their working environment. You will oversee key services including cleaning, maintenance, security and catering (where applicable), ensuring service delivery is consistent, compliant and aligned with agreed SLAs and KPIs.

What You’ll Be Responsible For

• Taking ownership of the day‑to‑day operation of the building, ensuring it is safe, secure and fit for purpose
• Managing cleaning, maintenance, security and catering services, ensuring all SLAs and KPIs are met
• Carrying out regular fire and security walk‑rounds, responding to issues promptly and ensuring they are logged and resolved
• Acting as the main point of contact for internal stakeholders and external multi‑agency partners
• Maintaining clear, reliable communication channels, including email, post and telephone
• Overseeing general health and safety responsibilities, including risk assessments and statutory/non‑statutory site requirements
• Demonstrating a consistently high level of security awareness at all times
• Ensuring full understanding and application of emergency and evacuation procedures
• Creating an environment where everyone on site feels reassured, informed and well supported

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

• Takes pride in creating safe, well‑organised environments where people can focus on their work without concern
• Is calm, dependable and confident when dealing with multiple stakeholders and agencies
• Enjoys responsibility and feels motivated by having clear ownership of a site or building
• Has strong attention to detail and gains satisfaction from things being done properly and compliantly
• Communicates clearly and professionally, even in high‑pressure or emergency situations
• Understands the importance of safety, security and structure in supporting people’s wellbeing
• Thrives in a role where vigilance, consistency and accountability really matter

If you’re someone who enjoys being the steady presence behind a well‑run operation — and takes real pride in keeping people safe and supported — this role offers purpose, responsibility and impact.

Hotel

The Crowne Plaza London Heathrow hotel which has a total number of 465 bedrooms and located just off the M4 Motorway, only a 5-minute drive from Heathrow Airport.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.