General Assistant

LGH Hotels Management Ltd; West Drayton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bedroom discounts

IHG room benefit programme

Shopping discounts

Eye care

Counseling sessions

Free meals on duty

Free parking

Job summary

Crowne Plaza London Heathrow, operated by LGH Hotels Management Ltd, seeks a proactive Facilities Support role to ensure smooth site operations and swift response to day-to-day needs. You will be the first point of contact for stakeholders and external partners, coordinating safety, maintenance and services across the hotel.

The role emphasizes security awareness, practical support, and delivering a safe, well‑maintained guest and team environment.

Qualifications

• Strong customer service skills with a calm, helpful approach.
• Solid understanding of health, safety and security responsibilities.
• Ability to adapt to changing priorities and handle multiple tasks.

Responsibilities

• Support the delivery of facilities services across the property to ensure consistency and efficiency.
• Act as first point of contact for internal stakeholders and external partners.
• Demonstrate high security awareness and respond to issues promptly.
• Log and follow up on reactive cleaning and maintenance requests.
• Apply health & safety procedures and maintain a safe working environment.
• Provide on-site presence to reassure and support staff and guests.

Skills

Customer service

Security awareness

Health & safety

Communication

Organisation

Flexibility

Job description

The Opportunity

We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes.

Crowne Plaza London - Heathrow

The Opportunity

We are offering a truly flexible position for a proactive and dependable individual who enjoys being the first point of contact and helping things run smoothly behind the scenes.

You will play a key role in supporting facilities services across the property, ensuring they are delivered in an effective and efficient way. Acting as the initial point of contact for key stakeholders and external multi‑agency partners, you’ll provide reassurance, coordination and practical support to keep the site safe, well‑maintained and responsive to day‑to‑day needs.

What You’ll Be Responsible For

• Supporting the delivery of all facilities services across the property, ensuring consistency and efficiency
• Acting as the first point of contact for internal stakeholders and external multi‑agency partners
• Demonstrating a consistently high level of security awareness
• Responding promptly to reactive cleaning and maintenance issues, ensuring they are logged and followed up appropriately
• Applying strong knowledge of Health & Safety procedures and safe working practices
• Providing a visible, reliable presence on site, offering reassurance and support when issues arise
• Helping to maintain a safe, organised and well‑functioning environment for everyone using the building

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support linel
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

• Enjoys variety and flexibility, and feels comfortable responding to changing priorities
• Takes pride in helping others feel safe, supported and informed
• Is calm, approachable and confident acting as a first point of contact
• Has a strong awareness of security and health & safety responsibilities
• Likes solving practical problems and responding quickly when support is needed
• Is organised, reliable and takes ownership of seeing tasks through
• Thrives in a role where attentiveness and responsiveness really make a difference

If you’re someone who enjoys supporting people, maintaining order and playing an important role in the smooth running of a busy environment, this role offers purpose, flexibility and responsibility.

Hotel

The Crowne Plaza London Heathrow hotel which has a total number of 465 bedrooms and located just off the M4 Motorway, only a 5-minute drive from Heathrow Airport.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.