Operations / Duty Manager

ZipRecruiter; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking an experienced Operations/Duty Manager to join their dynamic team. This role offers a unique opportunity to work in a luxury hotel environment, ensuring that operations run smoothly while delivering exceptional guest service. As a key player, you will engage with guests, manage staff, and uphold the highest standards of hospitality. If you thrive in a fast-paced setting and have a passion for creating memorable experiences, this position could be your perfect match. Join a team where your contributions will be valued and recognized in a supportive atmosphere.

Benefits

Meals on Shift

Long Service Awards

Online Training Platform

Discount for Accommodation

Complimentary Pool and Gym Access

Food and Beverage Discounts

Spa Treatment Discounts

Staff Events

Qualifications

• Previous supervisory experience in hospitality is essential.
• Strong food and beverage knowledge is critical for this role.

Responsibilities

• Ensure smooth hotel operations and high guest satisfaction.
• Manage guest interactions and handle complaints effectively.
• Oversee staffing levels during shifts and maintain safety standards.

Skills

Supervisory/Management Experience

Strong Food and Beverage Background

Leadership Skills

Exceptional Communication Skills

Ability to Work Under Pressure

Job description

Job Description

KINGSMILLS HOTEL, INVERNESS; EXPERIENCED OPERATIONS/DUTY MANAGER

Working five days from seven including evenings and weekends.

(Live out only)

What We Offer

• A varied role within a luxury hospitality setting.
• Highly Competitive Salary
• A dynamic and supportive work environment.
• Meals on shift
• Long Service Awards
• On-line Training Platform
• Access to discount for Accommodation through partner hotels.
• Complimentary use of the Kingsmills swimming pool and gym
• Food and beverage discount at Ness Walk and Kingsmills
• Discount in our Kingsmills Spa for treatments
• Staff events

Kingsmills is a 4-star hotel in Inverness with a rich and diverse heritage dating back to the 18th century. Complete with spa and conference facilities, it is the perfect retreat for leisure holidays and corporate events, and a world-class destination in its own right. Kingsmills Hotel is not just a hotel; it's also the place our people call home; a place where memories are made; a place where the pace, passion and pursuit of excellence never stop and where no two days are the same.

We are currently seeking an experienced Operations/Duty Manager to join our Team to ensure the operations of the hotel run smoothly and guest satisfaction is delivered at the highest level. We are looking for someone who can work five days from seven which includes weekends, working a mixture of shifts but predominantly in the evenings.

Here's a bit more detail on what we see you doing in this role:

• A Duty Manager works closely with Guests to greet, converse, and assist with enquiries.
• Responsible for managing the first impressions of our Guests and must perform the following tasks to the highest standards.
• Occupy the hotel reception and other public areas, particularly at busy times.
• Engage Guests in conversation and provide general assistance. Manage, record, and resolve promptly all Guest complaints.
• Meet and greet VIP Guests.
• You will be operating your shift and ensuring all areas are sufficiently covered with the appropriate staffing levels.
• Working predominantly in our F&B Departments such as the Bar and Restaurant. Good knowledge of wines and spirits and restaurant experience is essential for this role.
• Stay current with all hotel products, services, policies, and emergency procedures. Handle, record and follow through with management issues or emergencies that arise.
• Comply and conduct any Health and Safety procedures, if required, including fire walks, recording accidents, and ensuring in the absence of the Hotel Manager that the security of the hotel, guests, and employees are to the max.
• When working on a late shift, you will be the Host in our Lounge/Bar Area and supporting functions when running.

To successfully fill this role:

• You should maintain the attitude, behaviours, skills, and values that follow.
• Previous supervisory/management experience in Hospitality in a busy quality Hotel is essential with a strong food and beverage background.
• Calm, efficient, and the ability to work well under pressure.
• Strong leadership skills and exceptional communication skills.
• A passion for delivering exceptional levels of guest service.

We offer a highly competitive salary depending on experience.

If you believe you have the right qualities and food/beverage background to join as our Operations/Duty Manager then please submit your CV along with a covering letter via the "Apply" button.