OPERATIONS & DISPATCH MANAGER

EcoWheel Taxi LTD.; Honiton; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

EcoWheel Taxi LTD seeks an Operations & Dispatch Manager to lead the office, coordinate drivers and bookings, and optimize daily operations in Honiton, East Devon. You will manage changes, communicate with customers, and oversee team performance to ensure professional service.

The role emphasizes decisive leadership, problem solving, and proactive process improvement within a growing local business.

Qualifications

• Experience in private hire or taxi operations would be useful.
• East Devon Private Hire Driver Licence would be an advantage, if driving company vehicles or covering duties.

Responsibilities

• Managing the day-to-day office operation
• Coordinating and dispatching drivers
• Organising daily schedules and bookings
• Allocating work to available drivers
• Monitoring journeys and operational requirements
• Communicating with drivers and customers
• Handling incoming calls, messages and booking enquiries
• Managing changes, cancellations and last-minute situations
• Coordinating driver availability
• Helping maintain professional standards across the team
• Supporting recruitment and onboarding
• Maintaining accurate operational records
• Improving systems and procedures
• Identifying problems before they become bigger problems
• Supporting management with the development of the business

Skills

Leadership

Organisation

Decision making

Communication

Problem solving

Job description

As Operations & Dispatch Manager, you will have responsibility for:

Managing the day-to-day office operation

Coordinating and dispatching drivers

Organising daily schedules and bookings

Allocating work to available drivers

Monitoring journeys and operational requirements

Communicating with drivers and customers

Handling incoming calls, messages and booking enquiries

Managing changes, cancellations and last-minute situations

Coordinating driver availability

Helping maintain professional standards across the team

Supporting recruitment and onboarding

Maintaining accurate operational records

Improving systems and procedures

Identifying problems before they become bigger problems

Supporting management with the development of the business

THIS IS A LEADERSHIP ROLE

We are looking for someone who is comfortable taking responsibility and making decisions.

You will not simply wait for instructions.

We need someone who can:

See what needs to be done → organise it → communicate it → make sure it happens.

When a driver is delayed, a booking changes, a customer needs assistance or an unexpected operational problem occurs, you will be one of the people responsible for helping find the solution.

OFFICE MANAGEMENT

The role includes responsibility for keeping the office organised and efficient.

You may be responsible for:

Managing calls and enquiries

Managing bookings

Coordinating the daily schedule

Communicating with customers

Communicating with drivers

Maintaining operational information

Monitoring driver availability

Managing changes to the day’s work

Ensuring important information reaches the right person

Maintaining a professional office environment

DISPATCH & DRIVER COORDINATION

A key part of the role will be ensuring that the right driver is allocated to the right journey at the right time.

You will coordinate:

Pickups

Advance bookings

Airport transfers

Rail and seaport transfers

Changes and cancellations

Last-minute requirements

Driver communication

You will need to remain calm, organised and decisive when the operation becomes busy.

TEAM LEADERSHIP

The Operations & Dispatch Manager will also have an important role in supporting and coordinating our driver team.

This includes:

Giving clear instructions

Supporting drivers during their shifts

Maintaining communication standards

Helping resolve operational problems

Monitoring reliability and punctuality

Helping create a positive and professional working environment

The successful candidate should be comfortable leading people while maintaining a professional and respectful approach.

CUSTOMER EXPERIENCE

Every interaction with a customer is an opportunity to represent EcoWheel Ride.

You may communicate with:

Business customers

Hotel and tourism customers

Rail and seaport passengers

Regular customers

Customers making advance bookings

Professional communication, attention to detail and a solution-focused attitude are essential.

WHO WE ARE LOOKING FOR

For the Operations & Dispatch Manager role, we are looking for someone who is:

ORGANISED

Able to manage multiple bookings, drivers and tasks without losing sight of important details.

CONFIDENT

Comfortable making decisions and taking responsibility.

A NATURAL LEADER

Able to coordinate people and give clear instructions.

CALM UNDER PRESSURE

Able to deal with unexpected situations without losing focus.

COMMUNICATIVE

Able to communicate clearly with customers, drivers and management.

RESPONSIBLE

Someone who takes ownership rather than waiting for somebody else to solve the problem.

PROFESSIONAL

Someone who understands that the office is an important part of the customer experience.

EXPERIENCE

Experience in any of the following would be useful:

Private hire or taxi operations

Fleet management

Logistics

Office management

Operations management

Team leadership

Scheduling

Hospitality

Travel or passenger transport

Private hire industry experience is an advantage, but we are also interested in people who can demonstrate strong organisation, leadership and problem-solving ability.

A valid East Devon Private Hire Driver Licence would be an advantage where driving company vehicles or covering driver duties is required.

WHAT WE OFFER

OPERATIONS & DISPATCH MANAGER

Salary: discussed depending on experience and responsibilities

The position carries greater operational responsibility and is intended for someone capable of taking an active leadership role within the business.

The role and package can be discussed during the application process.

WHY JOIN ECOWHEEL RIDE?

A GROWING LOCAL BUSINESS

Become part of a growing private hire operation based in Honiton and serving East Devon and beyond.

REAL RESPONSIBILITY

For the Operations & Dispatch Manager role, you will have an active role in how the daily business operates.

PROFESSIONAL ENVIRONMENT

We aim to provide a reliable and professional service to every customer.

OPPORTUNITY TO GROW

As the business develops, there is potential for responsibilities to develop with it.

LOCAL BASE

Our operation is based in Honiton, East Devon.