Operations & Dispatch Leader

EcoWheel Taxi LTD.; Honiton; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

EcoWheel Taxi LTD seeks an Operations & Dispatch Manager to lead the office, coordinate drivers and bookings, and optimize daily operations in Honiton, East Devon. You will manage changes, communicate with customers, and oversee team performance to ensure professional service.

The role emphasizes decisive leadership, problem solving, and proactive process improvement within a growing local business.

Qualifications

• Experience in private hire or taxi operations would be useful.
• East Devon Private Hire Driver Licence would be an advantage, if driving company vehicles or covering duties.

Responsibilities

• Managing the day-to-day office operation
• Coordinating and dispatching drivers
• Organising daily schedules and bookings
• Allocating work to available drivers
• Monitoring journeys and operational requirements
• Communicating with drivers and customers
• Handling incoming calls, messages and booking enquiries
• Managing changes, cancellations and last-minute situations
• Coordinating driver availability
• Helping maintain professional standards across the team
• Supporting recruitment and onboarding
• Maintaining accurate operational records
• Improving systems and procedures
• Identifying problems before they become bigger problems
• Supporting management with the development of the business

Skills

Leadership

Organisation

Decision making

Communication

Problem solving

Job description

EcoWheel Taxi LTD seeks an Operations & Dispatch Manager to lead the office, coordinate drivers and bookings, and optimize daily operations in Honiton, East Devon. You will manage changes, communicate with customers, and oversee team performance to ensure professional service.

The role emphasizes decisive leadership, problem solving, and proactive process improvement within a growing local business.