Operations Director: Scale Global Supply Chain & CX

Drayton; Birmingham; On-site; GBP 160,000 - 210,000; Full time

Job summary

Drayton, in partnership with a high growth retail brand, is seeking an Operations Director to lead end-to-end operations across supply chain, fulfilment, logistics and customer experience. You will report to the senior leadership team and scale the operation as the business grows.

The role is based in the South East with regular travel to operational sites, requiring a strategic, data-driven leader who can align internal and external partners to deliver exceptional execution and a premium

Qualifications

• Significant leadership experience in consumer products, ecommerce, retail or DTC.
• Strong track record managing complex end-to-end supply chains (manufacturing, logistics, warehousing, fulfilment).
• Experience in growth environments; scaling in size and complexity.
• Experience managing third-party logistics providers and external partners.
• Exposure to ERP/WMS and operational tech; able to leverage data to improve performance.

Responsibilities

• Lead end-to-end operational agenda across supply chain, fulfilment, warehousing, logistics and partnerships.
• Oversee a complex international supply chain with manufacturing partners and inbound logistics.
• Develop and execute logistics and distribution strategy, optimise service levels and cost to serve.
• Champion customer experience excellence and premium proposition through operations.
• Drive development of ERP, WMS and order management platforms; align stakeholders for execution.

Skills

Leadership experience

End-to-end supply chain management

Analytical, data-driven

Stakeholder management

Strategic thinking

Tools

ERP/WMS platforms

Job description

Drayton, in partnership with a high growth retail brand, is seeking an Operations Director to lead end-to-end operations across supply chain, fulfilment, logistics and customer experience. You will report to the senior leadership team and scale the operation as the business grows.

The role is based in the South East with regular travel to operational sites, requiring a strategic, data-driven leader who can align internal and external partners to deliver exceptional execution and a premium