Operations Director

Camascope; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Camascope, a rapidly growing technology company in the healthcare sector, is seeking an Operations Director to enhance internal operations and improve sales processes. This role will involve collaborating across departments, managing projects, and driving continuous improvement initiatives to support the company's growth strategy.

Qualifications

• Proven experience in operations management or similar role.
• Strong analytical skills with a focus on operational bottlenecks.
• Experience in designing scalable systems and frameworks.

Responsibilities

• Gain deep understanding of operational processes and identify bottlenecks.
• Design scalable operational frameworks for long-term growth.
• Define and track KPIs and provide insights for decision-making.

Skills

Operational Excellence

Project Management

Performance Monitoring

Vendor Management

Strategic Thinking

Education

Degree in Business Administration or related field

Tools

CRM Systems

Project Management Software

Communication Tools

Job description

Operations Director – London, England, United Kingdom

About Camascope

Camascope is a fast-growing technology company dedicated to improving safety, efficiency, and information sharing in the care and medication sector. We’re a team of talented, caring, and ambitious individuals, united by a commitment to making a real difference in care. Our ecosystem connects pharmacies, care homes, and clinicians to help improve countless lives.

There’s never been a better time to join Camascope. Our team is growing rapidly, and our product is reaching more users and partners every day. You’ll be helping to shape a collaborative, passionate team that loves solving real problems and is focused on building high-quality solutions.

If you’re eager to make a meaningful impact in healthcare and thrive in a fast-paced start-up environment, Camascope could be the perfect fit for you.

We’re looking for an Operations Director to play a key role in optimising our internal operations and enhancing our sales and onboarding processes.

You’ll work closely with colleagues in sales, onboarding, marketing, and finance to streamline day-to-day operations, align cross-functional teams, and uncover opportunities for improvement. This is a hands-on role, critical to enabling our continued growth and ensuring operational excellence.

Key Responsibilities

Operational Understanding

• Gain deep knowledge of our end-to-end operational processes, especially those specific to social care and care digitisation.
• Identify and understand operational bottlenecks to drive meaningful improvement.
  
  

Strategic Operations & Scalability

• Design and implement scalable systems and operational frameworks to support long-term growth.
• Lead planning and delivery across sales, onboarding, support, and finance.
• Identify operational risks and mitigate them effectively to ensure business continuity.
  
  

Operational Excellence

• Collaborate across teams to ensure smooth day-to-day operations and ongoing efficiency improvements.
• Continuously identify inefficiencies and design solutions to optimise workflows and delivery.
• Champion the use of automation and tech tools to enhance performance and scalability.
  
  

Performance Monitoring & Reporting

• Define and track key performance indicators (KPIs).
• Build dashboards and provide actionable insights to inform decision-making.
• Present data-driven recommendations to the leadership team to support growth planning.
  
  

Continuous Improvement

• Foster a culture of learning, adaptability, and continuous improvement.
• Share operational best practices and encourage team-wide adoption.
  
  

Internal Communication

• Communicate strategic priorities, updates, and expectations clearly across all levels of the organisation.
  
  

Vendor & Tools Management

• Oversee relationships with third-party vendors.
• Manage internal systems including CRM, project management, and communication tools.
  
  

Project Management

• Lead cross-functional, high-impact projects from planning through to delivery.
• Ensure timelines, milestones, and resources align with overall business goals.