Operations & Customer Support Specialist

WMJobs; Shrewsbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

Shropshire Council is seeking a Business Support Officer to help ensure smooth operation of our business functions. You will deliver high-quality customer service, handle administrative and financial tasks, and support data entry and compliance across teams.

You will work with a wide range of colleagues and communicate clearly to provide timely information and assistance. See attached documents for the person specification and advert.

Responsibilities

• Deliver high-quality and consistent customer service, addressing questions, needs, concerns, and feedback in a prompt and courteous manner.
• Perform administrative and financial tasks for the Business Service, such as arranging meetings, preparing documents, updating systems, managing correspondence, processing financial transactions, monitoring portal data, and participating in the phone rota
• Lead/ and or support colleagues in data entry and compliance, ensuring that cases are recorded and updated accurately and following agreed processes.
• Work effectively with a wide range of internal & external colleagues and communicate clearly and professionally with them, sharing relevant information and providing support as needed

Job description

Shropshire Council is seeking a Business Support Officer to help ensure smooth operation of our business functions. You will deliver high-quality customer service, handle administrative and financial tasks, and support data entry and compliance across teams.

You will work with a wide range of colleagues and communicate clearly to provide timely information and assistance. See attached documents for the person specification and advert.