Operations & Customer Service Administrator

Lawrence Dean Recruitment; Hatfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company pension scheme

Employee Assistance Programme

Healthcare scheme

Job summary

Lawrence Dean Recruitment in Hatfield is seeking an organised Operations Administrator to join a growing team. This varied role blends customer service, administration and operational support to help business customers and ensure smooth day-to-day operations.

The successful candidate will manage enquiries, maintain CRM records, support with onboarding and update guidance documents, while collaborating with sales and service teams. Salary £26,000–£32,000, 37 hours per week, holidays and pension.

Qualifications

• Previous experience within customer service, administration or a business support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks and prioritise workloads.
• Confident using Microsoft Office, CRM systems and online platforms.
• Excellent attention to detail and accuracy when maintaining records.
• A proactive approach to problem-solving and resolving customer enquiries.
• Ability to build positive working relationships with customers and colleagues.
• A flexible, team-focused attitude with a willingness to learn new systems and processes.

Responsibilities

• Acting as a key point of contact for business customers, handling enquiries and resolving issues efficiently
• Managing incoming enquiries through shared inboxes and internal systems, ensuring responses are provided within agreed timescales
• Maintaining accurate customer information and records on the CRM system
• Supporting customers with the use of online platforms, providing guidance and assistance where required
• Preparing and updating guidance documents, support materials and internal resources
• Liaising with internal departments, including sales and customer service teams, to ensure a seamless customer experience
• Identifying recurring enquiries and suggesting improvements to processes and procedures
• Supporting the Operations Manager with general administration and day-to-day operational activities
• Assisting with ongoing projects and initiatives to improve service delivery

Skills

Customer service

Organisational skills

Communication skills

Time management

Problem solving

Teamwork

Tools

CRM systems

Microsoft Office

Online platforms

Job description

Lawrence Dean Recruitment in Hatfield is seeking an organised Operations Administrator to join a growing team. This varied role blends customer service, administration and operational support to help business customers and ensure smooth day-to-day operations.

The successful candidate will manage enquiries, maintain CRM records, support with onboarding and update guidance documents, while collaborating with sales and service teams. Salary £26,000–£32,000, 37 hours per week, holidays and pension.