Real Estate Operations & Client Experience Coordinator

Knight Frank; Greater London; On-site; GBP 32,000 - 44,000; Full time

Job summary

Knight Frank is seeking an Operations Coordinator to join the South Kensington Lettings Team. You will support customer experience, lettings administration and office operations across a busy estate agency.

You'll manage property records, assist with reporting, ensure compliance with data protection standards and help implement new initiatives. The role requires organisational skill, attention to detail and a collaborative mindset within a fast-paced environment in London.

Qualifications

• 3+ years in an operations, administration or secretarial role.
• Proficient with Microsoft Office.
• Excellent English grammar and spelling; strong organisational skills.

Responsibilities

• Deliver exceptional customer experience in every interaction.
• Create and manage property records and instructions in the inhouse system.
• Maintain HUB records and assist with reports.
• Support KPI initiatives and compliance with GDPR and ISO standards.
• Assist with onboarding, training and rollout of new initiatives.
• Coordinate local marketing materials and property descriptions.
• Support finance tasks like invoicing coding and Power BI reporting.
• Monitor safety checks and help arrange contractors.

Skills

Attention to detail

Calm under pressure

Team player

Excellent English grammar and spelling

Tools

Microsoft Office

Job description

Knight Frank is seeking an Operations Coordinator to join the South Kensington Lettings Team. You will support customer experience, lettings administration and office operations across a busy estate agency.

You'll manage property records, assist with reporting, ensure compliance with data protection standards and help implement new initiatives. The role requires organisational skill, attention to detail and a collaborative mindset within a fast-paced environment in London.