Operations Coordinator- Granite Care Consortium - 492989

Penumbra; Aberdeen City; On-site; GBP 24,000 - 29,000; Full time

Job summary

Penumbra in Aberdeen is seeking an Operations Coordinator to act as a key link between the Granite Care Consortium and its stakeholders. The role focuses on delivering high-quality care data, handling communications, and maintaining accurate records in Excel and related databases.

The position is a permanent full-time role (36.5 hours per week) with a salary of £26,313 per annum. The successful candidate will support finance tasks, manage calls and meetings, and help drive service outcomes

Qualifications

• Experience maintaining electronic records and data.
• Proficient with Microsoft applications (especially Excel) and databases.
• Knowledge of website maintenance and/or social media communications.

Responsibilities

• Handle incoming and outbound calls and respond to email enquiries from GCC providers, care management and other stakeholders.
• Take ownership of issues as they arise and escalate when required.
• Arrange and take minutes in meetings where assigned.
• Complete data input tasks (primarily in Excel) with high accuracy.
• Build and maintain strong professional relationships with internal and external stakeholders.
• Support the GCC team to ensure performance standards and business objectives are met.
• Undertake finance processing tasks.
• Deputise for other team members as required.

Skills

Excel proficiency

Data entry

Communication

Time management

Stakeholder relations

Digital records management

Website maintenance

Social media knowledge

Tools

Microsoft Excel

Xero

Job description

Location: Aberdeen office based

Salary: £26,313 per annum

Permanent- Full Time (36.5 hours per week)

About Us

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working within our Granite Care Consortium service you can start your day knowing what you do really does make a difference!

Granite Care Consortium (GCC) are nine local 3rd and independent sector companies - with decades of experience in delivering health and social care services. This includes Penumbra, the hosting organisation for GCC's central administration team.

The consortium was set up to ensure availability of quality services, improve outcomes of those we support and to build a consistent trained and skilled workforce, in line with our shared values and ethos of Changing Care for Good.

GCC are commissioned by Aberdeen City Health and Social Care Partnership (ACHSCP) to provide outcomes-based care and support services to adults in their own homes and local communities.Services which can assist with the achievement of agreed outcomes include personal care, housing support, skills development, social and carer support. Each person supported benefits from a person-led approach, as we work together to meet agreed outcomes, focusing on individual needs and goals in an enabling and encouraging way.

What it's like to work for Granite Care Consortium

We are a small, friendly, dynamic, and supportive team. We encourage passion, initiative, and collaboration, both in our performance as a team and individually. New ideas are encouraged and welcomed. We actively seek involvement in the development and direction of our processes, as well as finding more efficient ways to work, as we strive for continuous improvement.

The Opportunity

As Operations Coordinator, you will be a key representative between us and our stakeholders. Ensuring that the customer is at the forefront of every interaction, you will assist with managing communications and data relating to the delivery of care at home for people in the city of Aberdeen.

The role will involve but will not be limited to:

• Handling incoming and outbound calls and responding to email enquiries and requests from GCC providers, care management, and other stakeholders.
• Taking ownership of issues arising, solving them oneself where possible and escalating when required.
• Arranging and taking minutes in meetings, where assigned.
• Completing data input tasks (primarily in excel) which require a high level of accuracy.
• Building and maintaining strong professional relationships with internal and external stakeholders, that will exceed their expectations.
• Supporting the GCC team to ensure that performance standards and business objectives are met.
• Undertaking finance processing tasks.
• Deputising for other team members, as required.

About You

You will be a confident communicator who is driven to deliver results. You will also be/have:

• Organised and efficient.
• Ability to multi-task and prioritise a varied workload.
• High attention to detail and a right first time' approach.
• Team player, with a go-getter attitude.
• Flexible approach to work and the ability to work in a fast-paced environment with changeable demands.
• Experience of maintaining electronic records / data.
• Proficient in Microsoft applications (particularly, excel) and use of internal and external databases.
• Knowledge of website maintenance and / or social media communications.
• Working knowledge of Xero, or similar accounting system would be an advantage.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don't hesitate to contact us at [e-mail].