Operations Coordinator - FTC

Culinagroup1; Swadlincote; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Annual Leave 20 days + 8 bank holidays

Pension scheme 5% employee / 3% ER

Life Assurance 2x annual salary

Employee Assistance Programme 24/7

Eye Care Vouchers

Reward & Recognition program

Discount platform with retailer offers

Job summary

The Pallet Network is seeking an Operations Coordinator in the United Kingdom on a fixed-term maternity cover until November 2027. The role supports Partners, follows network procedures, and upholds the company's interests. Working hours are Mon-Fri with rotating shifts; pay rate is £13.21 per hour.

Responsibilities include relational coordination, admin duties, and timely issue resolution. Ideal candidates have experience in high-level administration, can work under pressure, and communicate

Qualifications

• Experience in high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Strong written and verbal communication skills.

Responsibilities

• Establish and maintain good working relationships with all members.
• Maintain effective communication with other departments.
• Handle member requests via telephone and email.
• Mediate disputes between members per network rules.
• Arrange overspill vehicles and couriers when needed.
• Perform varied administrative duties and resolve issues promptly.
• Update hub information board with day operation comments.
• Ensure handovers between day and night shifts are clear.
• Refer unresolved issues to Team Leader/Line Manager.
• Raise company Purchase Orders when required.
• Adhere to Health and Safety policy at all times.

Skills

Communication skills

Under pressure

Attention to detail

Tools

MS Office

Job description

As an Operations Coordinator you will support and assist the Partners of the network, following the procedures and rules of TPN and ensure that the company's interest is always protected

Fixed-term maternity cover until November 2027

Working hours: Monday to Friday rotating, 6.00-15.00 / 9.00-18.00

Pay rate: £13.21 per hour

Key Duties of a Operations Coordinator:

• Establish and maintain a good working relationship with all members.
• Maintain effective communication and relationship with all other departments.
• Carry out members requests where appropriate by both telephone and e-mail.
• To mediate between members in disagreement, ensuring members actions have been carried out in accordance with The Pallet Network operation manual.
• Assist members in arranging overspill vehicles and couriers where appropriate.
• Carry out varied administrative duties.
• Deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
• Update the hub information board for relevant comments concerning the day operation.
• To ensure that the handover from the Night Manager is acted upon and to compile a handover to the Night Shift of any relevant points applicable to the night operation.
• Mediate on disputes between members ensuring action is taken in accordance with the rules of the network as laid down in the manual.
• Refer to the Team leader/line manager any unresolved or escalated problems.
• Raise company Purchase Orders when required.
• Adhere to the company's Health and Safety Policy at all times.
• Make the Operations Manager aware of any situations which could impact adversely on the company.
• Maintain good working relationships with all Members and colleagues and always liaise fairly and without favouritism.
• Ensure that handovers between day and night shifts are concise and understood.

Previous experience of working in a high-level administrative role.

• Capable of working under pressure to deadlines and objectives.
• Competent in Microsoft Office Word, PowerPoint and Excel.
• Strong communication skills both written and verbal.
• Great attention to detail.

As part of our drive to make , The Pallet Network a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days holiday plus the normal 8 bank holidays.
• Pension scheme - 5% employee and 3% employer.
• Life Assurance - x 2 your annual salary
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!