Operations Coordinator

Culina Group; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

20 days annual leave plus bank holidays

5% employee and 3% employer pension scheme

Life Assurance at double your salary

Wellness programs

Eye Care Vouchers

Employee recognition programs

Retailer discounts

Job summary

Culina Group is looking for an Operations Coordinator to join The Pallet Network. You will support network partners and maintain effective communication across departments. This fixed-term maternity cover role involves a rotating schedule and pays £13.21 per hour.

Key duties include managing relationships, resolving issues, and carrying out administrative tasks. The role requires strong organizational skills and previous administrative experience. Join us and enjoy benefits like annual leave, pension scheme, and employee wellness programs.

Qualifications

• Previous experience of working in a high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Competent in Microsoft Office Word, PowerPoint, and Excel.
• Strong communication skills both written and verbal.
• Great attention to detail.

Responsibilities

• Support and assist the Partners of the network following TPN procedures.
• Maintain effective communication with other departments.
• Carry out members' requests via phone and email.
• Mediation on disputes between members following operation rules.
• Assist members in arranging overspill vehicles and couriers.
• Update the hub information board.
• Ensure handovers between shifts are concise and understood.

Skills

High-level administrative experience

Working under pressure

Microsoft Office proficiency

Strong communication skills

Attention to detail

Job description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the‑art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

As an Operations Coordinator you will support and assist the Partners of the network, following the procedures and rules of TPN and ensure that the company’s interest is always protected

Fixed-term maternity cover until November 2027

Working hours: Monday to Friday rotating, 6.00-15.00 / 9.00-18.00

Pay rate: £13.21 per hour

Key Duties of an Operations Coordinator:

• Establish and maintain a good working relationship with all members.
• Maintain effective communication and relationship with all other departments.
• Carry out members requests where appropriate by both telephone and e-mail.
• To mediate between members in disagreement, ensuring members actions have been carried out in accordance with The Pallet Network operation manual.
• Assist members in arranging overspill vehicles and couriers where appropriate.
• Carry out varied administrative duties.
• Deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
• Update the hub information board for relevant comments concerning the day operation.
• To ensure that the handover from the Night Manager is acted upon and to compile a handover to the Night Shift of any relevant points applicable to the night operation.
• Mediate on disputes between members ensuring action is taken in accordance with the rules of the network as laid down in the manual.
• Refer to the Team leader/line manager any unresolved or escalated problems.
• Raise company Purchase Orders when required.
• Adhere to the company’s Health and Safety Policy at all times.
• Make the Operations Manager aware of any situations which could impact adversely on the company.
• Maintain good working relationships with all Members and colleagues and always liaise fairly and without favouritism.
• Ensure that handovers between day and night shifts are concise and understood.

Qualifications

• Previous experience of working in a high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Competent in Microsoft Office Word, PowerPoint and Excel.
• Strong communication skills both written and verbal.
• Great attention to detail.

Additional Information

As part of our drive to make The Pallet Network a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days holiday plus the normal 8 bank holidays.
• Pension scheme - 5% employee and 3% employer.
• Life Assurance - x 2 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!