Operations Coordinator

Great Bear; Swadlincote; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 20 days + 8 bank holidays

Pension scheme 5% employee / 3% 1%emlo

Life Assurance 2x salary

Wellness - EAP (24/7)

Eye Care Vouchers

Rewards & Recognition

Everyday discounts

Job summary

The Pallet Network, part of the Culina Group, is seeking an Operations Coordinator on a fixed-term contract (12-18 months) in the UK. You will support network Partners, follow standard procedures, and help protect the company’s interests.

Hours are Monday–Friday, with two shifts, and a pay rate of £13.21 per hour. Key duties include building relationships, coordinating with departments, mediating disputes, arranging overspill transport, and handling various admin tasks.

Qualifications

• Previous experience in a high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Strong written and verbal communication skills.
• Great attention to detail.

Responsibilities

• Establish and maintain good working relationships with all members.
• Maintain effective communication with other departments.
• Carry out member requests by telephone and e-mail.
• Mediate between members to ensure actions follow network rules.
• Arrange overspill vehicles and couriers when appropriate.
• Carry out varied administrative duties.
• Address problems promptly and explore options before organising couriers.
• Update the hub information board with day operation comments.
• Ensure handovers between shifts are clear and acted upon.

Skills

Microsoft Office

Communication

Attention to detail

Team player

Tools

Microsoft Word

PowerPoint

Excel

Job description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

As an Operations Coordinator you will support and assist the Partners of the network, following the procedures and rules of TPN and ensure that the company’s interest is always protected

This is a fixed term contract for 12-18 months.

Working hours: Monday to Friday rotating,6.00-15.00 / 9.00-18.00

Pay rate: £13.21 per hour

Key Duties of a Operations Coordinator:

• Establish and maintain a good working relationship with all members.
• Maintain effective communication and relationship with all other departments.
• Carry out members requests where appropriate by both telephone and e-mail.
• To mediate between members in disagreement, ensuring members actions have been carried out in accordance with The Pallet Network operation manual.
• Assist members in arranging overspill vehicles and couriers where appropriate.
• Carry out varied administrative duties.
• Deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
• Update the hub information board for relevant comments concerning the day operation.
• To ensure that the handover from the Night Manager is acted upon and to compile a handover to the Night Shift of any relevant points applicable to the night operation.
• Mediate on disputes between members ensuring action is taken in accordance with the rules of the network as laid down in the manual.
• Refer to the Team leader/line manager any unresolved or escalated problems.
• Raise company Purchase Orders when required.
• Adhere to the company’s Health and Safety Policy at all times.
• Make the Operations Manager aware of any situations which could impact adversely on the company.
• Maintain good working relationships with all Members and colleagues and always liaise fairly and without favouritism.
• Ensure that handovers between day and night shifts are concise and understood.

• Previous experience of working in a high-level administrative role.
• Capable of working under pressure to deadlines and objectives.
• Competent in Microsoft Office Word, PowerPoint and Excel.
• Strong communication skills both written and verbal.
• Great attention to detail.

As part of our drive to make,The Pallet Networka great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days holiday plus the normal 8 bank holidays.
• Pension scheme -5% employee and 3% employer.
• Life Assurance- x 2 your annual salary
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!