Customer Service Coordinator

Culina Group; Swadlincote; On-site; GBP 14,400 - 17,600; Full time

Benefits offered by this job

Annual leave 28 days pro rata

Pension 5% employee 3% employer

Life Assurance x2 salary

Wellness – Employee Assistance Program

Eye Care Vouchers

Rewards & Recognition

50+ retailer discounts

Job summary

The Pallet Network (TPN) in Swadlincote, part of Culina Group, is looking for a Customer Service Coordinator to support the Customer Services and Network Services teams and deliver high levels of service to Partners, customers and internal stakeholders.

Working hours are Monday to Wednesday, 1000-1800, with occasional Saturdays. This is a 9–12 month fixed-term contract to cover maternity, with a salary of £15,996.32 per annum.

Qualifications

• Previous experience within Customer Services.
• Intermediate level of Microsoft IT skills including Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet deadlines.

Responsibilities

• First point of contact for Partner Account and Network Services enquiries.
• Problem solving for partners, customers and internal departments.
• Meet customer and client expectations and SLA targets.
• Provide accurate data in a timely manner for stakeholders.
• Maintain high level of customer/partner focus.

Skills

Customer service

Problem solving

Attention to detail

Communication

Teamwork

Tools

Excel

Word

Outlook

Job description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Wednesday,1000-1800.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £15,996.32 per annum

9-12 months fixed term contract to cover maternity

Key Duties of a Customer Service Coordinator:

• FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries
• ProblemsolvingforPartners,customersandinternaldepartments
• MeetingcustomerandclientexpectationsandmeetingagreedSLA’s
• CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting
• Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders
• Maintainahighlevelofcustomer/Partnerfocus
• Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision
• ManagePartneragreementsinlinemanager’sabsence
• Assistingwitheventco-ordinationinlinemanager’sabsence
• MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidancewhererequired
• Invoicegenerationforspecificaccountsoreventswhererequired
• DistributionofallPartnercommunicationbulletins
• Trackandtracesystemco-ordinationwhererequired
• ActiongenericTPNemailinboxtodistributeenquirieseffectively

• Previous experience within Customer Services.
• IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook
• Abilitytoprioritisetaskseffectivelytomeetalldeadlines
• Displaysacalmandmethodicalapproachifunderpressure
• Highattentiontodetailandhighlevelofaccuracy
• Professionalandcourteousapproach
• Strongverbalandwrittencommunicationskills
• Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements
• Strongteamworkapproach

As part of our drive to make, The Pallet Network (TPN)a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual leave - 28 days inclusive pro rata
• Pension scheme -5% employee and 3% employer.
• Life Assurance- x2 your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts- via our benefit platform you will have access to over 50 retailer discounts for everyday savings!