Operations Coordinator, Cell & Gene Therapies

540 Marken Limited; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Marken, UPS Healthcare Precision Logistics, the clinical and advanced therapy subsidiary of UPS Healthcare, seeks a hands-on operational professional to support Cell & Gene shipments. You will coordinate packaging, tracking, and dispatch, ensuring compliance with GDP and SOPs across international routes.

Reporting to the Cell & Gene Operations Lead, you will liaise with control tower teams, airlines, and ground handlers to optimize routing and delivery timelines.

Qualifications

• PC/System literate.
• Good working knowledge of Excel and Word.
• Excellent communication skills.
• Experience in courier or freight industry.
• Experience in Pharmaceutical Logistics.
• Temperature controlled shipping.
• Security Level D.
• Export/Import and Transport in office environment.
• Permanent employee type.

Responsibilities

• Support the Cell and Gene team with daily operations and liaise with Control Tower Coordinators.
• Use technology to monitor, manage and control shipments as required.
• Collaborate with LSPs, branches and depots to arrange shipments.
• Prepare packaging and equipment per COPs/SOPs.
• Coordinate and dispatch drivers for collections and deliveries per GDP.
• Work with regulatory team to ensure trade compliance for imports/exports.
• Book shipments with Airlines and Integrators for best routing.
• Ensure proper handling and storage of shipments with airlines/ground handlers.
• Label and prepare shipments for export and meet airline cut-off times.
• Maintain Maestro system data and confirm key milestones.
• Send pre-alerts to Marken branches and service providers.
• Pre- and post-flight shipment checks and airline communications.
• Escalate issues to Cell & Gene Management.

Skills

PC literacy

Excel

Word

Communication

Temperature control shipping

Courier industry experience

Security Level D

Liaison with departments

Tools

Maestro system

GPS tracking devices

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose:

An opportunity to be on the frontline of healthcare innovation and to help facilitate the shipments and therapies aimed to save human life! This will change the face of medicine as we know it. In this role, the candidate will provide an enhanced level of operational support for movement of all Cell and Gene shipments through Marken’s network and that of our parent company, UPS. Taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Reporting to the Cell & Gene Operations Lead, this person will be responsible for successfully supporting the Cell & Gene Operations Team.

Main Duties and Responsibilities:

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
• Utilize technology to provide enhanced monitoring, management and control of shipments as required
• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions
• Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
• Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation — GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments
• Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments
• Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Escalate any issues or delays to the Cell & Gene Management Team.

Qualifications:

• PC/System literate
• Good working knowledge of Excel and Word
• Ability, through knowledge, to adapt and deal with enquiries & day to day issues
• Strong professional telephone manner
• Eye for detail
• Able to think on their feet
• Excellent communication skills
• Ability to liaise with other departments
• Experience in the courier or freight industry
• Temperature controlled shipping
• Security Level D
• Previous experience in Exports, import and Transport within an office environment
• Previous experience within Pharmaceutical Logistics
• Employee Type: Permanent

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