Operations Coordinator

Office Angels; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Weybridge seeks an Operations Coordinator to support the estate agency sales team. The role involves providing exceptional customer service, managing administrative tasks, and ensuring compliance with best practices. Ideal candidates should have over 2 years' experience in a similar role, proficiency in Microsoft Office, and excellent attention to detail. This position offers a Monday to Friday schedule, from 9:00am to 5:30pm, with no weekend work.

Qualifications

• 2+ years' experience in operations, administration, or secretarial role.
• Strong command of English grammar and spelling.
• Ability to remain calm under pressure.

Responsibilities

• Deliver outstanding customer service in all interactions.
• Handle incoming calls promptly.
• Support customer experience initiatives.
• Generate accurate sales invoices and reconcile figures monthly.
• Prepare reports and monitor monthly performance.

Skills

Customer service

Attention to detail

Microsoft Office proficiency

Communication skills

Team collaboration

Job description

Overview

We are seeking an Operations Coordinator to join our clients busy estate agency Sales Team in Weybridge. This is a fantastic opportunity to join a collaborative and supportive environment where your contributions are valued and your professional growth is encouraged.

About the Role

As Operations Coordinator, you will play a key role in supporting the estate agency sales team and ensuring the smooth running of the office. You\'ll deliver exceptional customer service, provide vital administrative support, and help drive improvements in client experience.

Key Responsibilities

• Deliver outstanding customer service in all interactions, both internally and externally.
• Handle incoming calls promptly and professionally.
• Maintain the organisation and cleanliness of the office and reception area.
• Support the Department Head with customer experience initiatives.
• Help improve customer journey and satisfaction scores.
• Refer clients to additional services within the wider network.
• Collaborate with operations teams to support the office and regional departments.
• Manage property listings, including activity records, title checks, registering instructions, and preparing correspondence.
• Ensure compliance with best practices, CDD processes, and maintain organised files.
• Handle accounts, generate accurate sales invoices, and reconcile figures monthly.
• Prepare reports for meetings, troubleshoot system processes, and monitor monthly performance.
• Mentor new team members and demonstrate proficiency in internal systems.
• Support local marketing activities, including creating mailers, brochures, and window cards, and updating listings.
• Ensure GDPR, HSE, and information security compliance.
• Manage departmental accounts, monitor reporting, and assist with expense submissions.

About You

• 2+ years\' experience in a similar operations, administration, or secretarial role (preferred).
• Proficient in Microsoft Office packages.
• Excellent standard of English grammar and spelling.
• Strong attention to detail and ability to remain calm under pressure.
• A team player who thrives in a collaborative environment.

Hours: Monday to Friday, 9:00am - 5:30pm (No weekend work)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.