Digital Support Worker

University Hospital Southampton NHS FT; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35 days annual leave pro rata

Generous NHS pension scheme

NHS staff discounts

Job summary

University Hospital Southampton NHS Foundation Trust is seeking a Band 4 Digital Support Worker to join the Hepatology team.

You will work in a multidisciplinary environment, supporting hepatology patients, managing digital records and assisting with data entry and scheduling using hospital systems. This fixed term role offers development opportunities within a large teaching trust.

Qualifications

• NVQ/Apprenticeship Level 3 in Health completed.
• Numeracy and literacy at level 2 (or equivalent).
• Proficient with hospital information systems.

Responsibilities

• Monitor and book surveillance for Hepatology patients using My Medical Records.
• Work as part of the multidisciplinary team to support patient care.
• Assist with digital/IT tasks and triage as needed.

Skills

Digital/IT interest

Communication

Problem solving

Teamwork

Prioritisation

Initiative

Education

NVQ or apprenticeship Level 3 in Health

Tools

My Medical Records

Hospital systems

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Job Title: Digital Support Worker

Contract Type: Fixed Term / Secondment

Fixed Term Contract End Date: September 2027

Purpose for Fixed Term: Short term funding

Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.

Main duties of the job

This is an exciting opportunity to join our team in the Hepatology Team as a Band 4 Digital Support Worker. You will be part of the multi disciplinary team and work alongside another Digital Support Worker to support Hepatology patients and their care.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for using My Medical Records to monitor and book surveillance for Hepatology patients. Please refer to the job description and P/S for further details.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• NVQ or apprenticeship Level 3 in Health
• Numeracy skills and Literacy skills at level 2 (or equivalent).
• Proficient in use of Hospital systems
• Proven experience in a caring role.
• Understanding of acute hospital environment and the role of SHCA
• Previous experience of working with the general public.
• Ability to communicate with wide range of people.
• Ability to work under own initiative and prioritise workload
• Ability to adjust to pressures of job.
• Willingness to undertake further training
• Strong interest in digital/IT
• Experience of dealing with non-routine and complex problems, able to progress chase
• Interest in new ways of working and supporting clinical teams during periods of change
• Be able to take instruction / directions.
• Aware of personal limitations.
• Flexibility and adaptable to shift/work patterns.

Desirable criteria

• Experienced and competent in additional clinical skills, as per job description
• Previous HCA experience.
• Experience working with diverse audiences (e.g. volunteers, patients and/or community groups).

Trust values

Essential criteria

• Patient First
• Working Together
• Always Improving