Operations Coordinator

Construction Skills People; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A skills training organization in the United Kingdom is seeking an Operations Administrator responsible for the administration of training qualifications. The ideal candidate will have strong administrative skills, the ability to manage workloads efficiently, and experience in customer engagement. This role offers a competitive salary and various employee benefits including holidays and pension schemes.

Benefits

Competitive salary

25 days holiday + Bank Holidays

Employer contributory pension scheme

Health Cash Back Scheme

Annual Volunteering Day

Free parking

Qualifications

• Experience with outbound calls and customer engagement.
• Good administrative skills and IT proficiency.
• Ability to manage and plan workload efficiently.

Responsibilities

• Identify candidate groups for qualifications.
• Coordinate training session dates with customers.
• Maintain accurate company and CRM records.
• Contact learners for documentation completion.
• Ensure adherence to company policies.

Skills

Pro-active approach

Excellent customer care

Administrative IT skills

Time management skills

Attention to detail

Ability to follow processes

Experience making outbound calls

Enthusiasm in the workplace

Education

Information, Advice & Guidance qualification Level 2

GCSE grade C in English

GCSE grade C in Maths

Tools

Microsoft Word

Job description

Overview

The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team. The role will work alongside compliance and sales to drive successful outcomes for Skills Bootcamp learners. This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.

Responsibilities

• Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
• Co-ordinate with our customers to provide suitable dates and times to attend their training sessions.
• Liaise with external construction centres to book Skills Bootcamp learners in for their training.
• Liaise with our accounts team when booking and raising purchase orders for Skills Booking training courses.
• Keep company records up to date, including CRM systems to accurately track the progress of Skills Bootcamp learners.
• Forward plan monthly activity to meet business targets.
• Undertake all general administration to support the operations function.
• Provide advice and guidance regarding the qualification process and associated matters.
• Provide written updates to customers on training agreements as required.
• Contact learners to ensure documentation is completed accurately and in a timely fashion.
• To fully adopt and adhere to the company's equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.
• Report activity and planned meetings in accordance with the Company requirements.
• To meet the Company performance and quality targets.
• To represent the company in a professional manner at all times.
• Any other duties as deemed necessary by the line manager.
• The ideal candidate must possess the following Skills, Experience and Qualities:

Qualifications

• A pro-active approach and experience of making outbound calls.
• Excellent customer care approach.
• Good administrative IT Skills.
• Experience with use of Microsoft Word.
• Good administrative skills.
• The ability to carry out informal presentations to small groups.
• Experience of managing & planning own workload with strong time management skills.
• Experience of interacting with clients and learners in a professional manner.
• Strong attention to detail.
• Able to follow processes.
• Enthusiasm in the workplace.
• Work well under pressure.

Qualifications (cont.)

• The ideal candidate will ideally possess the following qualifications; however, training will be given where required:
• Information, Advice & Guidance qualification to a minimum of Level 2.
• Educated to a minimum of GCSE grade C in English and Maths or equivalent.

Benefits

• A competitive salary.
• 25 days holiday + Bank Holidays plus two days additional annual leave following two years' service.
• Holiday buy and sell scheme.
• Employer contributory pension scheme.
• Health Cash Back Scheme.
• Annual Volunteering Day.
• Referral programme.
• Free parking.
• A challenging and rewarding role in a successful and growing business.