Operations Coordinator

ALPerformance; Hull and East Yorkshire; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Gym membership

25 days holiday

Workplace pension

Quarterly bonus

Job summary

AL Performance is seeking a highly organised and proactive individual to run recruitment, onboarding and day-to-day coordination for a fast-growing contact centre technology business. The role sits alongside the two co-founders and requires ownership, system-building and behind-the-scenes operations across UK and Philippines teams.

This is a core operational role in a remote-forward company. You will manage recruitment across markets, shape onboarding, and coordinate daily activities to keep the

Qualifications

• Experience in recruitment, onboarding or operations.
• Ability to build systems and own processes.
• Comfort with cross-time-zone collaboration.
• Strong organizational and written communication skills.

Responsibilities

• Lead end-to-end recruitment across multiple markets.
• Own onboarding, paperwork, and access provisioning for new hires.
• Coordinate day-to-day business operations and diary management.

Skills

Recruitment

Onboarding

Operations

Coordination

Time zones

Job description

We are looking for a highly organised, proactive person to run recruitment, onboarding and day to day coordination for a fast growing contact centre technology business, working side by side with the two co-founders.

This is not a PA role and it is not an admin role. It is a core operational role. We want someone who can take ownership, build systems, and keep the business running smoothly behind the scenes while learning how a company at this stage actually works.

About AL Performance

AL Performance (ALP) is a Five9 Certified Implementation Partner and managed services provider headquartered in Hull. We design, build and run contact centre technology for more than 30 retained clients across the UK, Europe and the US, in sectors including home improvement, financial services, debt management, legal and BPO.

Our team of 20 works fully remotely across the UK and the Philippines, has delivered over 100 Five9 implementations, and includes former Five9 employees, former Five9 customers and Five9 partner implementation engineers.

The role

You will own three things.

1. Recruitment You will run hiring for the business end to end: writing adverts, managing applications, screening, scheduling interviews and practical assessments, coordinating offers and keeping candidates warm through to their start date. That covers technical roles in the Philippines and senior consultant roles in the UK, so you will be working across time zones and two very different talent markets.
2. Onboarding, training and welcome Every new starter's first weeks will be yours to shape: contracts and paperwork, kit and system access, initial training schedules, introductions to the team and the clients they will work with. You will be the first face people see and the person who makes sure nobody falls through the cracks.
3. Business coordination All the day to day coordination that keeps the founders and the business moving: managing the co-founders' diaries, meeting bookings and inboxes, chasing actions to closure, creating and improving simple systems and SOPs, and spotting what needs doing before anyone asks.

Working pattern Full time, Monday to Friday

Tuesday, Wednesday and Thursday in our co-working office at C4DI, 31-38 Queen Street, Hull HU1 1UU

Monday and Friday working from home

Why this role is different

You will sit next to the co-founders every day and see how a business at this stage really runs: hiring decisions, client conversations, commercial calls, the lot. It is a mentored development role, not a back office one. We want someone who will grow with the business, and as ALP scales there is room for this role to scale with it.

About you

Highly organised and naturally proactive

Comfortable taking ownership and working without a script

Confident on the phone, on video and in writing, whether that is with candidates, new starters, the team or clients

Strong attention to detail, particularly with paperwork, diaries and follow ups

Able to bring structure to a busy, fast moving environment

Experience in recruitment, onboarding, operations or coordination is helpful, but attitude and initiative matter more

Our values

Four values are on the wall in our office. They are not decoration. They are how we hire, how we run the business and how we will judge whether this role is going well.

1. Get Sh*t Done We are a small team serving 30+ clients across three time zones, and nobody is waiting around for permission. In this role that means the interview gets booked today, the new starter's laptop is on their desk before day one, the founder's diary is sorted before they ask, and the loose ends get chased until they are closed. We value people who finish things over people who start them.
2. Your Business Is Our Business Our clients treat us as part of their team, and we treat their contact centre like it is our own. Internally it works the same way. The people you hire, the way you onboard them and the systems you build will directly shape how well we look after our clients. We want someone who sees the whole business as theirs to improve, not just the bit in their job description.
3. Be Better Than Everyone Else We are ambitious and we do not apologise for it. We want the best Five9 consultants in the market, the sharpest recruitment process our candidates have ever been through, and an onboarding experience that makes new starters tell their mates. Good enough is not the bar. If you are competitive about doing things properly, you will fit in here.

Important

We are not looking for someone to wait for instructions. We want someone who can spot what needs doing, take ownership, and help improve how things run. If you read this advert and thought "I would sort that", you are probably who we are looking for.

Pay and benefits

£30,000 to £35,000 depending on experience

Quarterly performance and results bonus, OTE £40,000

Gym membership allowance

25 days holiday plus bank holidays

Workplace pension

Hybrid working, three days in Hull city centre an