Operations And Project Manager

i2i Recruitment; Gloucester; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

4-day week salary

Annual leave options

Birthday off

Life insurance

Onsite parking

Fruit delivery

Tea & coffee

Book swap corner

Job summary

i2i Recruitment seeks an experienced Operations Lead in Gloucester to drive practical process improvements and coordinate cross‑department projects. You will support partners and service providers while mentoring the Operations team.

The role emphasizes testing coordination, rollout planning and ongoing efficiency initiatives, with a collaborative, customer‑focused approach essential to success.

Qualifications

• Experience leading and delivering operational projects or improvements.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Leadership experience with the ability to support, mentor and develop teams.
• Experience working with CRM systems, operational systems or workflow platforms.
• Strong communication and stakeholder management skills.
• Ability to coordinate testing, implementation activities and process rollouts.

Responsibilities

• Training, mentoring and supporting the Operations team.
• Leading operational and systems-based projects from planning through to delivery.
• Managing project plans, timelines, risks and stakeholder communications.
• Coordinating testing, implementation and post-launch support.
• Supporting the onboarding of new business partners and service providers.
• Creating and maintaining accurate records within CRM and internal systems.
• Setting up onboarding documentation, system permissions and commercial information.
• Acting as a key contact for onboarding updates and operational queries.
• Working with internal teams and third‑party providers to improve systems and processes.
• Identifying opportunities for automation and operational efficiencies.
• Supporting system configuration, troubleshooting and business change activities.
• Producing project documentation, process maps and operational procedures.
• Providing senior operational support and escalation where required.
• Driving continuous improvement and successful adoption of new processes across the business.

Skills

Leadership experience

Project coordination

Stakeholder management

Communication

Process improvement

Problem solving

Tools

CRM software

Workflow automation tools

Job description

What's in it for you?

• 4-day working week with a full-time salary


• Competitive annual leave entitlement, increasing with length of service


• Option to purchase additional annual leave


• Birthday off


• Enhanced maternity and paternity leave


• Life insurance


• Free onsite parking


• Free weekly fruit delivery


• Complimentary tea and coffee


• Book swap corner


• Opportunity to play a key role within a growing and ambitious business


• Supportive, collaborative and customer-focused working environment

Must have's

• Previous experience leading, coordinating and delivering operational projects, process improvements or system changes


• Strong organisational skills with the ability to manage multiple priorities and deadlines


• Leadership experience with the ability to support, mentor and develop teams


• Experience working with CRM systems, operational systems or workflow platforms


• Strong communication and stakeholder management skills


• Ability to coordinate testing, implementation activities and process rollouts


• Proactive approach with excellent problem‑solving skills


• Ability to work collaboratively across multiple departments


• Passion for driving operational efficiency and continuous improvement

Nice to have's

• Experience working within a regulated environment


• Consumer credit or financial services experience


• Experience with systems integrations, migrations or automation projects


• Database management, coding or data extraction experience

So, what will you be doing?

• Training, mentoring and supporting the Operations team


• Leading operational and systems-based projects from planning through to delivery


• Managing project plans, timelines, risks and stakeholder communications


• Coordinating testing, implementation and post-launch support


• Supporting the onboarding of new business partners and service providers


• Creating and maintaining accurate records within CRM and internal systems


• Setting up onboarding documentation, system permissions and commercial information


• Acting as a key contact for onboarding updates and operational queries


• Working with internal teams and third‑party providers to improve systems and processes


• Identifying opportunities for automation and operational efficiencies


• Supporting system configuration, troubleshooting and business change activities


• Producing project documentation, process maps and operational procedures


• Providing senior operational support and escalation where required


• Driving continuous improvement and successful adoption of new processes across the business

Helpful extras

• Hybrid working with three days in the office and one day working remotely


• Full‑time role worked across four days, Monday to Thursday


• Opportunity to make a significant impact within a fast‑frowing business

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful