Operations Coordinator

B&H Worldwide (Holdings) Limited; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Healthcare plan

Birthday leave

Pension scheme

Life assurance

Employee assistance

Free parking

Training and development

Job summary

B&H Worldwide are an award-winning global aerospace logistics provider based at Heathrow, UK. We seek an Operations Coordinator to complete shipments end‑to‑end within the AOG Operations team, ensuring excellent customer service and compliant documentation.

The role focuses on import/export handling, customs compliance, and using Cargowise to generate live jobs. Monday to Friday, with a competitive package and strong growth opportunities in a supportive team.

Qualifications

• Experience with import/export processes and documentation.
• Strong understanding of UK customs law and procedures.
• Familiarity with Customs Declaration Service and Cargowise preferred.
• Proficient in MS Office tools (Word, Excel, PowerPoint).

Responsibilities

• Handle import/export processes from quotation to shipment completion.
• Manage all documentation for import/export activities, including customs entries and delivery instructions.
• Provide excellent customer service via emails and calls, track shipments and inquiries.
• Maintain accurate records and billing within KPIs; keep customer data up to date.
• Ensure compliance with aviation requirements, health & safety, and Quality Management System.
• Provide quotations using Cargowise and convert them into live jobs, then follow up to secure business.

Skills

Import/export processes

Customer service

UK customs law

Customs declarations

Cargowise

Microsoft Office

Tools

Cargowise

MS Office

Job description

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company.As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supportedbyan award-winning team and industry.

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Where to find more information about us: https://bhworldwide.com/

The Opportunity

TheOperations Coordinatorwill be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.

Location: Heathrow, UK

Line Manager: UKOperations Manager

Working Pattern: Monday to Friday

Key Role Accountabilities

As an Operations Coordinator, you will:

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and B&H Worldwide’s Quality Management System.
• Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.

Your Experience

We are looking for someone who:

• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.
• Can work independently, using their initiative to assess data and propose solutions.

What We Offer:

• Competitive salary package
• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, withan additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Free on-site parking
• Opportunity to grow expertise through ongoing coaching, training and development sessions

B&H Worldwide are an equal opportunity employer.We are committed to creating an inclusive and diverse environment for all team members. If you do require any reasonable adjustments or support during the application process; please contact [e-mail]

Proven experience in Import / Export / AOG