Operations Coordinator

Metro Rod; East Kilbride; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Health & safety training

28 days including bank holidays

Training and development

Great work culture

Job summary

Metro Rod Glasgow East Kilbride is seeking an experienced Administrator to join our busy East Kilbride office. The role involves supporting engineers and handling daily administration, coordinating scheduling and contact with customers to ensure smooth operations.

Working 8am-5pm Monday to Friday, you will be part of a dynamic team within Franchise Brands, with opportunities for training and progression and a competitive salary of £27,000-£30,000 DOE plus benefits.

Qualifications

• Experience in administration and customer service, ideally in construction/engineering.
• Knowledge of office management systems and procedures.
• Strong IT skills, including Microsoft Office.
• Excellent time management and ability to prioritise work.
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to multi-task.
• Ability to cover some on-call work (5pm-7pm weekdays and some weekends).

Responsibilities

• Support engineers and manage daily administration to ensure smooth depot operations.
• Schedule work and liaise with internal and external customers.
• Maintain efficient records and communications for the busy East Kilbride office.
• Collaborate with colleagues to provide a first-class service to domestic and commercial clients.

Skills

Administration & customer service

Office management systems

IT skills, Microsoft Office

Time management

Attention to detail

Written & verbal communication

Multi-tasking

On-call availability

Tools

Microsoft Office

Job description

Metro Rod Glasgow East Kilbride

8am-5pm Mon-Fri

£27,000-£30,000 DOE Plus Benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.

What does it entail?

Do you have experience working within a fast-paced blue-collar environment? Do you have strong administration and customer service skills? Are you confident and able to manage challenging relationships?

If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot. Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service. This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.

What do we look for?

• Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
• Knowledge of office management systems and procedures
• Strong administration and IT skills - using Microsoft packages
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to cover some on-call work (consists of manning the phone between 5pm and 7pm some week days and some sporadic weekends)

What will you get?

• Ongoing Health & Safety and new skills training
• 28 days including bank holidays
• Training and development
• Part of a fantastic work culture

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.