Invoicing & Accounts Assistant - 12 month' FTC

Metro Rod Ltd.; Macclesfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days leave

Company pension

Group life assurance

Paid leave

Cycle to work

Eye tests

Parking

Employee assistance

Occupational health

Mintago discounts

Job summary

Metro Rod LTD is seeking an Invoicing and Accounts Assistant on a 12‑month FTC. This full‑time role is 37.5 hours per week, paying £25,077 per year pro‑rata.

You will upload invoices daily, coordinate with internal teams and our franchisee network to resolve queries, and support credit control to maximise cash flow. The role requires strong IT and MS Office skills, excellent customer service, and attention to detail.

Qualifications

• Experience in a fast-paced office environment is essential.
• Strong communication and interpersonal skills are required.
• Experience in a finance/financial team is preferred.
• SAGE or NetSuite experience is beneficial.
• Excellent customer service skills are essential.
• Excellent IT skills and advanced MS Office knowledge.
• Attention to detail and time management are important.

Responsibilities

• Daily upload of invoices and financial information and cost breakdown.
• Liaising with departments and franchisees to resolve queries promptly.
• Communicating with clients by telephone and email to address queries and ensure resolutions.
• Work with credit controllers to maximise cash collection.
• Attend business and client meetings to discuss processes and improvements.
• Collaborate with the Digital Team to meet KPI targets for national accounts.

Skills

Team player

Communication skills

Interpersonal skills

Financial team experience

Customer service

IT skills

MS Office

Attention to detail

Time management

Tools

SAGE

NetSuite

Microsoft Word

Microsoft Excel

Job description

Invoicing and Accounts Assistant

Metro Rod LTD

Full time (12 month FTC)

37.5 hours per week

£25,077 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we'll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role

To manage Metro Rod LTD invoicing for a variety of clients via their associated processes to ensure maximum invoicing month on month which in turn creates increased monthly cashflow.

What does it entail?

• Daily upload of invoices and financial information and cost breakdown.
• Liaising with different departments within Metro Rod and our franchisee network to ensure queries are promptly resolve.
• Communicating with the clients via telephone and email when required and ensuring that any queries are escalated and resolved promptly and professional.
• Work closely with credit controllers within the team to ensure accurate and timely invoicing of customers leads to maximised cash collection.
• Attending business and clients' meetings to discuss current processes and potential improvements to the service being provided to them.
• To work cohesively within the Digital Team to ensure KPI targets are met within the team and across the business for our national account customers.

What do we look for?

• Experience working within a fast-paced office environment is essential.
• Team player with excellent presentation, communication and interpersonal skills (both written and verbal).
• Experience working within a financial team is preferred, although a busy call-centre environment will be considered.
• SAGE/ NetSuite experience is beneficial but not required
• Experience providing excellent customer service essential.
• Advanced literacy and numeracy with well-developed IT skills and understanding of complex digital technology and processes.
• Advanced competency in Microsoft Office including Word and Excel.
• Inquisitive mindset and approach.
• Attention to detail is essential, with good time management and ability to work under pressure.

What do you get?

• 25 days annual leave - plus bank holidays
• Royal London, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Free Eye Tests / Subsidy for Glasses
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.