Operations Coordinator

Metro Rod LTD; East Kilbride; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Ongoing Health & Safety training

28 days including bank holidays

Training and development

Part of a fantastic work culture

Job summary

Metro Rod Ltd in East Kilbride is seeking an organised Operations Coordinator to support our busy depot. You will schedule work for engineers, handle a range of admin tasks and liaise with customers to ensure first-class service.

The role suits someone with strong IT and office-skills, able to cover on-call hours some days, and who thrives in a fast-paced blue-collar environment. Experience in construction or maintenance sectors preferred; training provided; friendly team.

Qualifications

• Experience in admin and customer service within a busy environment (blue-collar or similar).
• Knowledge of office management systems and procedures.
• Proficiency in Microsoft Office and general IT skills.

Responsibilities

• Schedule work for engineers and handle relevant administration.
• Liaise daily with internal and external customers to ensure a first-class service.
• Maintain relationships with engineers and customers and support depot operations.
• Provide general office support and adapt to a busy environment.

Skills

Admin experience

Customer service

Office management

IT skills – Microsoft

Time management

Attention to detail

Communication skills

Organizational skills

On-call availability

Tools

Microsoft Office

Job description

Operations Coordinator

Metro Rod Glasgow
East Kilbride
8am-5pm Mon-Fri
£27,000-£30,000 DOE plus benefits

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

We are looking for an experienced Administrator to join our busy office based in East Kilbride. The role would suit someone who has worked within a busy office environment, where a ‘roll your sleeves up’ approach has been a given. You will have the opportunity to liaise daily with internal and external customers, and will be involved in a variety of duties supporting this small but busy office.

What does it entail?

Do you have experience working within a fast-paced blue-collar environment?
Do you have strong administration and customer service skills?
Are you confident and able to manage challenging relationships?

If successful, you will be part of a team responsible for the smooth-running of a busy engineering depot.

Working day to day with our Engineers, you will help keep them organised by scheduling work and dealing with the relevant administration involved. You will work closely with your colleagues and external customers (domestic and commercial) to provide a first-class service.

This role requires someone who is confident in working with engineers (or similar) as well as managing internal and external relationships.

What do we look for?

• Proven experience within administration and customer service - ideally within a construction, engineering or similar blue-collar environment
• Knowledge of office management systems and procedures
• Strong administration and IT skills – using Microsoft packages
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Ability to cover some on-call work (consists of manning the phone between 5pm and 7pm some week days and some sporadic weekends)

What will you get?

• Ongoing Health & Safety and new skills training
• 28 days including bank holidays
• Training and development
• Part of a fantastic work culture

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.