Operations Controller - Coventry

TN United Kingdom; Coventry; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading company in the commercial vehicle industry is seeking an Operations Controller in Coventry to ensure seamless operations and efficiency. The role involves managing processes, optimizing profitability, and supporting the service department. With a focus on leadership and technical expertise, this position offers a competitive salary and benefits, including a generous pension scheme and holiday entitlement.

Benefits

Generous pension scheme

Holiday entitlement starting at 25 days

Healthcare plan including dental insurance

Enhanced paternity/maternity leave

Employee discounts on retail, gym memberships, travel, and more

Qualifications

• Experience in the motor vehicle industry, preferably with a technical background.
• Full knowledge of VOSA requirements and MOT testers manual.

Responsibilities

• Manage the GVS process from planning to invoice/claim closure.
• Conduct regular process reviews to identify and rectify operational issues.
• Monitor staff performance and provide training to bridge competency gaps.

Skills

Leadership

Knowledge of workshop KPIs

Education

City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology

Job description

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Operations Controller - Coventry, Coventry

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d0f55febaab9

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Operations Controller - Coventry

Salary from £45,000 p.a. dependent upon experience

£1000 signing bonus! (paid to direct applicants only after 6 months continuous service)

37.5 hours paid per week (1/2 unpaid lunch per day)

Are you ready to be at the forefront of operations, ensuring seamless coordination and efficiency? Volvo Truck and Bus is seeking a dynamic individual to join our team as an Operations Controller. If you're passionate about precision, logistics, and contributing to the success of a global leader in the commercial vehicle industry, this opportunity is for you!

What you will do

The Operations Controller will proactively manage the GVS process from planning to invoice/claim closure, ensuring adherence to standards, managing customer expectations, and optimizing workshop profitability.

Main Tasks:

• Adhere to Volvo Service process steps at all times.
• Conduct regular process reviews with your manager to identify and rectify operational issues.
• Manage service department performance to meet KPIs.
• Plan workshop/support resources to fulfill OTI process requirements.
• Support CSR/Workshop Supervisors in job specification, quoting, and invoicing tasks.
• Support invoice/claim closure processes ensuring accuracy and timeliness.
• Assist in specification/codification of complex jobs and ensure customer agreement.
• Manage handovers of complex jobs to ensure customer buy-in.
• Hold daily production meetings to plan workload and resources.
• Anticipate production issues and provide active support.
• Monitor staff performance and identify development needs.
• Perform competence assessments and address gaps.
• Provide training to bridge competency gaps.
• Manage productive wage submissions monthly.
• Report and control lost/non-available hours.
• Assist in the production of the annual business plan.
• Work according to Volvo UK standards of health, safety, quality, and environmental care.
• Manage scheduled customer meetings.
• Perform other duties as reasonably requested.

Who are you?

What we are looking for:

• Experience in the motor vehicle industry, preferably with a technical background in a commercial workshop.
• Full knowledge of VOSA requirements and MOT testers manual.
• Leadership experience within teams.
• Knowledge of workshop KPIs.

Education / Professional Qualifications:

• City and Guilds, NVQ 3 or equivalent in Motor Vehicle Technology.
• Same experience and knowledge as above.

What’s in it for you?

• Generous pension scheme.
• Holiday entitlement starting at 25 days, increasing to 30 with service, plus bank holidays.
• Healthcare plan including dental insurance.
• Enhanced paternity/maternity leave.
• Employee discounts on retail, gym memberships, travel, hotels, theme parks, and more.

Next steps

If you want to make a real impact in your career, the transportation industry is the place to be. We look forward to your application.

We value your data privacy and do not accept applications via mail.

About Volvo Group

Joining Volvo Group offers opportunities across trucks, buses, engines, construction equipment, and financial services. We are committed to inclusion, diversity, and equity, welcoming applications even if you do not meet every qualification. We aim to create a safe, supportive environment where everyone can thrive.

At Volvo Trucks, we lead towards a sustainable transport industry, innovating to make life easier, better, and safer. Join us and help shape the future of transportation.