Operations Controller - Coventry

Volvo; Coventry; On-site; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is seeking an Operations Controller to ensure seamless coordination in logistics. This role involves managing the GVS process, overseeing service and repair work, and optimizing workshop productivity. The ideal candidate will have a technical background in the motor vehicle industry and leadership experience. Join a forward-thinking company that values innovation, diversity, and employee well-being, and make a significant impact in the transportation industry.

Benefits

Generous pension scheme

25 days holiday entitlement

Healthcare plan including dental insurance

Enhanced paternity/maternity leave

Employee discounts on retail and gym memberships

Qualifications

• Experience in the motor vehicle industry with a technical background.
• Full knowledge of VOSA requirements and MOT testers manual.

Responsibilities

• Manage the GVS process ensuring adherence to OTI process.
• Oversee service and repair work to meet quality standards.
• Conduct regular process reviews to identify operational issues.

Skills

Leadership

Workshop Management

Customer Service

Knowledge of VOSA Requirements

Education

City and Guilds, NVQ 3 in Motor Vehicle Technology

Relevant Industry Experience

Job description

Operations Controller - Coventry

Salary from £45,000 p.a. dependent upon experience

£1000 signing bonus! (paid to direct applicants only after 6 months continuous service)

37.5 hours paid per week (1/2 unpaid lunch per day)

Join Volvo Truck and Bus as an Operations Controller and be at the forefront of operations, ensuring seamless coordination and efficiency. If you are passionate about logistics, precision, and contributing to a global leader in the commercial vehicle industry, apply now!

What you will do

Manage the GVS process from planning to invoice/claim closure, ensuring adherence to the standard OTI process. Oversee service and repair work to meet time and quality standards, and ensure invoice/claim documents are complete and accurate. Focus on customer expectations, job profitability, and workshop productivity to optimize workshop profitability.

Main Tasks:

• Adhere to Volvo Service process steps at all times.
• Conduct regular process reviews with your manager to identify and rectify operational issues.
• Manage service department performance to achieve KPI targets.
• Plan workshop/support resources to fulfill OTI process requirements per shift.
• Support CSR/Workshop Supervisors in job specification, codification, and quoting tasks.
• Ensure invoice/claim closure tasks are accurate and timely.
• Assist Workshop Supervisors with complex job specifications and customer agreements.
• Manage handovers of complex or contentious jobs to ensure customer buy-in.
• Hold daily production meetings to plan workload and resources, review issues, and implement solutions.
• Anticipate production problems and support workload management.
• Monitor staff performance and identify development needs using the PBP process.
• Perform competence assessments and develop plans to address gaps.
• Provide timely training to bridge competency gaps.
• Manage productive wage submissions monthly.
• Control lost and non-available hours in line with KPIs.
• Assist in producing the annual business plan.
• Ensure compliance with Volvo Group UK health, safety, quality, and environmental standards.
• Manage scheduled customer meetings.
• Perform other duties as reasonably requested by your manager.

Who are you?

Requirements:

• Experience in the motor vehicle industry, preferably with a technical background in a commercial workshop.
• Full knowledge of VOSA requirements and MOT testers manual.
• Leadership experience in managing teams.
• Knowledge of workshop KPIs.

Education / Professional Qualifications:

• City and Guilds, NVQ 3, or equivalent in Motor Vehicle Technology.
• Relevant industry experience.

What’s in it for you?

• Generous pension scheme.
• Holiday entitlement starting at 25 days, increasing with service, plus bank holidays.
• Healthcare plan including dental insurance.
• Enhanced paternity/maternity leave.
• Employee discounts on retail, gym memberships, travel, and more.

Next steps

If you want to make a real impact in your career, the transportation industry is the place to be. We look forward to your application. We value your data privacy and do not accept applications via mail.

About Volvo Group

Our focus on Inclusion, Diversity, and Equity provides a safe and supportive environment for all employees. We encourage you to apply even if you do not meet every qualification, and we will assess your application fairly.

Joining Volvo Group offers the opportunity to be part of a global leader in transport solutions, shaping the future of sustainable and safe transport. We are committed to innovation, progress, and making a positive impact on society. Join us and help move the world forward.