Operations & Contracts Manager

K L Recruitment Solutions Ltd; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

An exciting opportunity awaits for a skilled Operations Manager to oversee a prestigious mixed-use development in London. This role involves managing high-value soft service contracts, ensuring compliance, and driving best practices across various teams. You will lead a motivated workforce, develop operational strategies, and manage complex budgets. If you have a proven track record in contract management and a passion for delivering excellence in service, this position offers the chance to make a significant impact in a high-end environment. Join a dynamic team and help shape the future of this prestigious project.

Qualifications

• Proven experience in managing high-value soft service contracts.
• Strong leadership skills to motivate teams and drive improvements.

Responsibilities

• Lead and manage teams to deliver high-end soft services.
• Set and manage complex service charge budgets.

Skills

Contract Management

Team Leadership

Health & Safety Compliance

Operational Strategy Development

Budget Management

Education

NEBOSH Accreditation

Job description

We are supporting a very exciting opportunity for a proven Estate Operations Manager to work across a prestigious mixed-use development, due for a phased opening at the end of this year & into 2026.

Candidates will hold in-depth experience within the delivery of complex/high-value soft service contracts across security, cleaning & soft services to a high standard within mixed-use estates/schemes.

Key duties include:

1. Work & communicate with soft service on-site contract managers to lead, manage & motivate teams to provide high-end services, driving continuous improvements.
2. Driving a "one team" ethos.
3. Setting & managing complex service charge budgets.
4. Working closely with all site teams including security, health & safety & technical services.
5. Develop & implement operational strategies.
6. Proactively be the point of contact for occupiers.
7. Ensuring full compliance across all areas.
8. Driving best practices across all areas.
9. Managing & motivating the Assistant Operations Manager.
10. Taking on on-call duties & dealing with emergency responses.

Candidates will hold proven experience across high-end / trophy assets, complex contract management delivery, along with H&S (ideally NEBOSH accreditation) & incident management experience.

Contact me now for further details.