Operations & Contracts Manager

ZipRecruiter; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An exciting opportunity awaits for an experienced Estate Operations Manager to oversee a prestigious mixed-use development in London. This role involves leading teams to deliver high-quality soft services and managing complex contracts. You'll drive operational strategies, ensure compliance, and foster a collaborative environment among various teams. If you have a proven track record in managing high-end assets and a passion for excellence, this position offers a chance to make a significant impact in a dynamic setting.

Qualifications

• Proven experience in managing high-value soft service contracts.
• Strong background in health & safety compliance and incident management.

Responsibilities

• Lead and motivate teams to provide high-end services.
• Manage complex service charge budgets and ensure compliance.

Skills

Contract Management

Team Leadership

Health & Safety Compliance

Budget Management

Operational Strategy Development

Education

NEBOSH Accreditation

Job description

Job Description

We are supporting a very exciting opportunity for a proven Estate Operations Manager to work across a prestigious mixed-use development, due for a phased opening at the end of this year and into 2026.

Candidates will hold in-depth experience within the delivery of complex/high-value soft service contracts across security, cleaning, and soft services to high standards within mixed-use estates/schemes.

Key duties include:

1. Work & communicate with soft service on-site contract managers to lead, manage, and motivate teams to provide high-end services, driving continuous improvements.
2. Driving a "one team" ethos.
3. Setting & managing complex service charge budgets.
4. Working closely with all site teams including security, health & safety, and technical services.
5. Developing & implementing operational strategies.
6. Proactively acting as the point of contact for occupiers.
7. Ensuring full compliance across all areas.
8. Driving best practices across all areas.
9. Managing & motivating the Assistant Operations Manager.
10. Taking on on-call duties & dealing with emergency responses.

Candidates will have proven experience across high-end/trophy assets, complex contract management delivery, along with H&S (ideally NEBOSH accreditation) & incident management experience.

Contact me now for further details.