Operations & Contracts Manager

K L RECRUITMENT SOLUTIONS LTD; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking an experienced Estate Operations Manager for a prestigious mixed-use development in Greater London. The role involves managing high-end services, driving continuous improvements, and ensuring compliance across various teams. Candidates should have proven experience in complex contract management and ideally hold NEBOSH accreditation. This is a unique opportunity to contribute to a significant project set to open in phases from late this year into 2026.

Qualifications

• Proven experience in managing complex/high-value soft service contracts.
• Experience with high-end/trophy assets and incident management.

Responsibilities

• Lead and motivate teams to provide high-end services.
• Manage complex service charge budgets and ensure compliance.
• Develop and implement operational strategies.

Skills

Leadership

Communication

Budget Management

Health & Safety

Education

NEBOSH Accreditation

Job description

We are supporting a very exciting opportunity for a proven Estate Operations Manager to work across a prestigious mixed-use development, due for a phased opening at the end of this year & into 2026.

Candidates will hold in-depth experience within the delivery of complex/high-value soft service contracts across security, cleaning & soft services to a high standard within mixed-use estates/schemes.

Key duties include:

1. Work & communicate with soft service on-site contract managers to lead, manage & motivate teams to provide high-end services, driving continuous improvements
2. Driving a "one team" ethos
3. Setting & managing complex service charge budgets
4. Working closely with all site teams including security, health & safety & technical services
5. Develop & implement operational strategies
6. Proactively be the point of contact for occupiers
7. Ensuring full compliance across all areas
8. Driving best practice across all areas
9. Managing & motivating the Assistant Operations Manager
10. Taking on on-call duties & dealing with emergency responses

Candidates will hold proven experience across high-end / trophy assets, complex contract management delivery, along with H&S (ideally NEBOSH accreditation) & incident management experience.

Contact me now for further details.