Operations Contract Manager - Service Performance

Hyperion Partners Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Hyperion Partners is partnering with a London-based Housing Association to recruit an experienced Contract Manager (Operations). The role focuses on ensuring operational service contracts perform as intended, with suppliers meeting contractual commitments to deliver high-quality resident services.

You'll oversee contract performance, monitor governance, manage risk, and drive continuous improvement across a diverse operational portfolio, reporting to senior leadership on performance and

Qualifications

• Proven experience managing operational service contracts.
• Strong knowledge of supplier and contractor performance management.
• Experience monitoring KPIs, SLAs and service performance.
• Excellent stakeholder management and relationship-building skills.
• Strong understanding of contract compliance and governance.
• Experience carrying out audits and managing contractual risk.
• Ability to investigate service failures and implement corrective actions.
• Excellent communication and reporting skills, with confidence presenting information to senior stakeholders.
• Strong analytical and problem-solving abilities.

Responsibilities

• Manage operational service contracts throughout their lifecycle.
• Monitor supplier performance against KPIs, SLAs and contractual obligations.
• Build strong relationships with contractors, service providers, local authorities and internal stakeholders.
• Identify service failures and contractual risks, implementing corrective action where required.
• Carry out contract audits, compliance reviews and governance activities.
• Investigate contract breaches and ensure issues are resolved effectively.
• Manage contract variations, extensions and change control processes.
• Produce clear and insightful performance reports for senior leadership.
• Support continuous improvement by reviewing contract management processes and identifying efficiencies.
• Ensure contracts consistently deliver value for money while maintaining high-quality services for residents.

Skills

Operational contract management

KPIs & SLAs

Stakeholder management

Governance & risk

Audit & compliance

Contract performance monitoring

Reporting to senior leadership

Problem solving

Job description

Hyperion Partners is partnering with a London-based Housing Association to recruit an experienced Contract Manager (Operations). The role focuses on ensuring operational service contracts perform as intended, with suppliers meeting contractual commitments to deliver high-quality resident services.

You'll oversee contract performance, monitor governance, manage risk, and drive continuous improvement across a diverse operational portfolio, reporting to senior leadership on performance and