Hybrid Operations Contract Manager – Drive Service Excellence

Hyperion Partners; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Career development

Work-life balance

Job summary

Hyperion Partners in London is seeking a Contract Manager – Operations to oversee operational service contracts, ensure supplier performance, and drive value for residents. You will manage contracts end-to-end, monitor KPIs, and work with internal teams and external partners to deliver high-quality services.

The role emphasizes governance, risk management, and continuous improvement across a diverse portfolio, with a strong focus on service delivery outcomes and accountability.

Qualifications

• Proven experience managing operational service contracts.
• Strong knowledge of supplier and contractor performance management.
• Experience monitoring KPIs, SLAs and service performance.
• Excellent stakeholder management and relationship-building skills.
• Strong understanding of contract compliance and governance.
• Experience carrying out audits and managing contractual risk.
• Ability to investigate service failures and implement corrective actions.
• Excellent communication and reporting skills with senior stakeholders.

Responsibilities

• Manage operational service contracts throughout their lifecycle.
• Monitor supplier performance against KPIs, SLAs and contractual obligations.
• Build strong relationships with contractors, service providers, local authorities and internal stakeholders.
• Identify service failures and contractual risks, implementing corrective action where required.
• Carry out contract audits, compliance reviews and governance activities.
• Investigate contract breaches and ensure issues are resolved effectively.
• Manage contract variations, extensions and change control processes.
• Produce clear and insightful performance reports for senior leadership.
• Support continuous improvement by reviewing contract management processes and identifying efficiencies.
• Ensure contracts consistently deliver value for money while maintaining high-quality services for residents.

Skills

Contract management

Supplier performance

KPI governance

Stakeholder management

Contract compliance

Risk management

Education

Experience in housing/amenities sector

Tools

Audits

Job description

Hyperion Partners in London is seeking a Contract Manager – Operations to oversee operational service contracts, ensure supplier performance, and drive value for residents. You will manage contracts end-to-end, monitor KPIs, and work with internal teams and external partners to deliver high-quality services.

The role emphasizes governance, risk management, and continuous improvement across a diverse portfolio, with a strong focus on service delivery outcomes and accountability.