Operations Compliance Coordinator

Manpower; Newcastle upon Tyne; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Bonus

Job summary

Manpower in Newcastle is seeking an Operations Compliance Coordinator to ensure candidate files meet contract compliance. This full-time role offers hybrid working, a 37.5-hour week, and a pay rate of £13.33 per hour plus a bonus.

You will follow compliance checklists, maintain accurate documentation, and support a high-quality candidate experience while meeting productivity KPIs.

Qualifications

• IT literate with MS Word, Excel, PowerPoint and Outlook at intermediate/advanced level.
• Ability to analyse and process large volumes of data.
• Excellent verbal and written communication at all levels.
• Excellent administration and numeracy skills.
• Strong organisational and planning abilities.
• Self-motivated with good time management.
• Ability to work towards targets and deadlines under pressure.

Responsibilities

• Ensure candidate files are compliant per job category/contract.
• Follow documented processes and compliance checklists for each contract.
• Deliver an excellent candidate experience throughout the compliance process.
• Work towards targets and manage your day effectively.
• Keep systems updated with all activity, comments and actions.
• Maintain audit history.
• Communicate with customers and candidates by phone in a professional manner.
• Comply with company policies, procedures and legal requirements including health and safety and employment law.
• Submit compliant files to the Central Compliance Team right first time.
• Perform other duties as requested by Operational Compliance Management.

Skills

IT literate

Data analysis

Verbal & written communication

Administration & numeracy

Organisational & planning

Time management

Target-driven

Prioritisation under pressure

Education

None

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Operations Compliance Coordinator

Location: Newcastle, Hybrid working

Pay Rate: £13.33 per hour, plus bonus

Full Time: 37.5 hours per week, Flexible between Monday - Friday 9am until 7pm & weekends 9am - 5pm.

Main Responsibilities and Objectives:

• To ensure all candidate files are fully compliant based on each job category / contract compliance


• requirement.


• Follow all documented processes and compliance checklists to ensure accurate compliance as per each contract and job category.


• Responsible for delivering an excellent candidate experience throughout the compliance process.


• Ability to work towards targets and manage your day effectively.


• Ensure all systems are fully updated with all activity, all comments and actions documented to provide a full


• audit history.


• Deal with customers and candidates on the telephone in a professional, calm manner


• Be passionate about people and be driven to deliver an exceptional client and candidate experience.


• Achievement of required productivity levels, KPI achievement and quality output


• Responsible for your own learning, identifying any knowledge gaps to your line Manager


• Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation


• Ensuring that all work is conducted in accordance with Manpower's values and standards


• To ensure all compliant candidate files are successfully submitted to the Central Compliance Team right first time


• Any other duties which may be requested by the Operational Compliance Management

Key Skills

• IT literate including MS Word, Excel, PowerPoint & Outlook and all at intermediate / pleadvanced levels


• Able to analyse and process large amounts of data


• Excellent verbal and written communication skills and ability to communicate at all levels


• Excellent administration and numeracy skills


• Excellent organisational and planning skills


• Be able to work on own initiative and maintain excellent time management


• Able to work to targets and deadlines and thrive under pressure


• Can deal with high volumes of work and tight deadlines and is able to effectively prioritise without jeopardising attention to detail