Operations Compliance Coordinator

Manpower Group (UK); Newcastle upon Tyne; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

Manpower Group (UK) is seeking an Operations Compliance Coordinator in Newcastle with hybrid working. You will ensure candidate files are fully compliant across job categories and contracts, following documented processes and checklists to maintain accuracy.

You will deliver an excellent candidate experience, manage workload to hit KPIs, keep systems updated with activity and audit history, and communicate professionally with clients and candidates.

Qualifications

• Excellent IT literacy with Word, Excel, PowerPoint and Outlook at intermediate to advanced levels.
• Able to analyse and process large amounts of data.
• Excellent verbal and written communication skills at all levels.
• Strong administration and numeracy skills.
• Excellent organisational and planning skills.
• Ability to work on own initiative and manage time effectively.
• Comfortable working to targets and deadlines under pressure.
• Capable of prioritising high volumes of work without compromising attention to detail.

Responsibilities

• To ensure all candidate files are fully compliant based on each job category / contract compliance.
• Follow all documented processes and compliance checklists to ensure accurate compliance as per each contract and job category.
• Deliver an excellent candidate experience throughout the compliance process.
• Ability to work towards targets and manage your day effectively.
• Ensure all systems are fully updated with all activity, comments and actions documented to provide a full audit history.
• Deal with customers and candidates on the telephone in a professional manner.
• Be passionate about people and drive to deliver an exceptional client and candidate experience.
• Achieve required productivity levels, KPI achievement and quality output.
• Responsible for your own learning, identifying knowledge gaps to your line Manager.
• Ensuring compliance with all Company policies, procedures and legal requirements including health and safety and employment legislation.
• Ensuring that all work is conducted in accordance with Manpower's values and standards.
• To ensure all compliant candidate files are successfully submitted to the Central Compliance Team right first time.
• Any other duties which may be requested by the Operational Compliance Management

Skills

MS Word

Excel

PowerPoint

Outlook

Data analysis

Communication

Administration

Numeracy

Organizational skills

Time management

Target driven

Job description

Operations Compliance Coordinator

Location: Newcastle, Hybrid working
Pay Rate: £13.33 per hour, plus bonus
Full Time: 37.5 hours per week, Flexible between Monday - Friday 9am until 7pm & weekends 9am - 5pm.

Main Responsibilities and Objectives:

• To ensure all candidate files are fully compliant based on each job category / contract compliance
• requirement.
• Follow all documented processes and compliance checklists to ensure accurate compliance as per each contract and job category.
• Responsible for delivering an excellent candidate experience throughout the compliance process.
• Ability to work towards targets and manage your day effectively.
• Ensure all systems are fully updated with all activity, all comments and actions documented to provide a full
• audit history.
• Deal with customers and candidates on the telephone in a professional, calm manner
• Be passionate about people and be driven to deliver an exceptional client and candidate experience.
• Achievement of required productivity levels, KPI achievement and quality output
• Responsible for your own learning, identifying any knowledge gaps to your line Manager
• Ensuring that all activity complies with all Company policies, procedures and legal requirements including health and safety and employment legislation
• Ensuring that all work is conducted in accordance with Manpower's values and standards
• To ensure all compliant candidate files are successfully submitted to the Central Compliance Team right first time
• Any other duties which may be requested by the Operational Compliance Management

Key Skills

• IT literate including MS Word, Excel, PowerPoint & Outlook and all at intermediate / pleadvanced levels
• Able to analyse and process large amounts of data
• Excellent verbal and written communication skills and ability to communicate at all levels
• Excellent administration and numeracy skills
• Excellent organisational and planning skills
• Be able to work on own initiative and maintain excellent time management
• Able to work to targets and deadlines and thrive under pressure
• Can deal with high volumes of work and tight deadlines and is able to effectively prioritise without jeopardising attention to detail