Operations & Communications Analyst

M&G FA Limited; Greater London; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

33 days holiday including bank hols

Wellbeing programmes

Private healthcare

Job summary

M&G is seeking an Operations Analyst to join the Business Management & Finance team in London. The role supports the Head of Business Management with internal communications, people initiatives, leadership team support and process improvement.

You will coordinate across Asset Management Technology and the wider business, producing clear materials and maintaining plans with timely progress. The candidate should be proactive, well-organised and capable of handling clearly defined tasks and

Qualifications

• Relevant experience in operations, business management, communications, or project coordination.
• Evidence of ownership of tasks or work streams with guidance provided.
• Strong written and verbal communication, with clear materials like updates and briefing notes.
• Good organisational and coordination skills to manage multiple activities and deadlines.
• Experience supporting meetings, events, projects, or colleague engagement activities.
• Proactive, takes initiative, asks questions, and escalates when needed.
• Attention to detail and a collaborative approach across teams.

Responsibilities

• Plan and deliver internal team communications; ensure messages are clear and timely across channels.
• Coordinate communications from Asset Management Technology to the wider business; tailor for audiences.
• Draft and produce high-quality materials—updates, presentations, briefing notes, announcements.
• Maintain communication plans and gather information to keep delivery on track.
• Support colleague engagement, wellbeing, and the working environment for the team.
• Organise team events, engagement sessions, and workshops; handle logistics and follow-ups.
• Support leadership meetings: agendas, materials, decisions, and owner follow-ups.
• Provide structured support for priority initiatives; track progress and escalate risks.
• Review processes and introduce practical improvements to flows and ways of working.
• Build strong working relationships across teams to improve information flow.

Skills

Operations

Communications

Project coordination

Stakeholder engagement

Microsoft 365

Tools

PowerPoint

Excel

Outlook

Teams

SharePoint

Job description

M&G is seeking an Operations Analyst to join the Business Management & Finance team in London. The role supports the Head of Business Management with internal communications, people initiatives, leadership team support and process improvement.

You will coordinate across Asset Management Technology and the wider business, producing clear materials and maintaining plans with timely progress. The candidate should be proactive, well-organised and capable of handling clearly defined tasks and