Operations Business Analyst

Pontoon; Chester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Pontoon is seeking an Operations Business Analyst to join the GMO SSE team at Chester Business Park. The role focuses on leading strategic change initiatives, gathering requirements, and ensuring successful project outcomes in a fast-paced financial services environment.

The ideal candidate brings 5+ years of BA/PO/UAT experience in regulated settings, strong Agile knowledge, and proven ability to influence senior stakeholders while delivering high-quality testing and UAT support.

Qualifications

• 5+ years experience in Product Owner, BA, and/or UAT Testing Lead within a regulated environment.
• Strong knowledge of Agile methodologies and Jira usage.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Collaborate with business partners to gather and document requirements into Agile stories.
• Review and refine user stories with technology partners for clarity and completeness.
• Engage with stakeholders to understand objectives and drive project outcomes.
• Develop comprehensive testing plans and ensure changes are tested before release.
• Conduct in-sprint testing and support end-to-end UAT.
• Document defects and track UAT status, updating stakeholders.

Skills

Agile methodologies

Jira

Stakeholder communication

UAT testing

Problem solving

Tools

Jira

Job description

Operations Business Analyst

Location: Chester Business Park, Chester

Contract Type:12 Months

Our client, a leading financial institution, is seeking a dynamic and experienced Operations Business Analyst to join their Global Markets Operations (GMO) Strategic Solutions & Enablement (SSE) team. This is an exciting opportunity for a proactive individual looking to lead strategic change initiatives in a fast-paced environment.

Key Responsibilities

• Collaborate with business partners to gather and document requirements into Agile stories.
• Review and refine user stories with technology partners, ensuring clarity and completeness.
• Engage with key stakeholders to understand business objectives and facilitate successful project outcomes.
• Develop comprehensive testing plans to ensure all relevant changes are thoroughly tested before production release.
• Conduct in-sprint testing and support end-to-end User Acceptance Testing (UAT), ensuring alignment with operational standards.
• Build strong relationships across diverse stakeholder groups to foster effective communication and project governance.
• Document defects and track UAT status, providing insights and updates to stakeholders throughout the process.

Ideal Candidate Profile

The successful candidate will possess the following:

• 5+ years of experience as a Product Owner, Business Analyst, and/or UAT Testing Lead within a regulated environment.
• Strong knowledge of Agile methodologies, with hands‑on experience using Jira.
• Exceptional problem‑solving skills, with the ability to navigate complex systems and workflows.
• Proven track record of managing cross‑functional initiatives and influencing senior stakeholders effectively.
• Excellent communication skills, with the ability to engage and connect with diverse audiences.

Desired Qualities

• A proactive and intellectually curious mindset with a commitment to promoting positive change.
• Experience in Global Market Operations or financial services is strongly preferred.
• A passion for innovation, bringing fresh ideas to the table and striving for continuous improvement.
• Ability to manage multiple priorities while maintaining attention to detail and quality.

Why Join Our Client

This role provides a unique opportunity to make a significant impact within a prestigious financial institution. The position initially requires full onsite presence, transitioning to a hybrid model, allowing for a blend of collaboration and flexibility.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.