Operations Analyst

M&G; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Pension up to 18%

Share Save and Share Incentive Plan

38 days annual leave + extra days

Inspiring Families policy

Private Healthcare & life cover

Job summary

M&G is seeking an experienced Operations Analyst to support the Head of Business Management within the Asset Management Technology team in London. You will coordinate internal communications, lead on engagement activities and help improve processes across the department.

The role requires proactive, organised individuals with strong communication skills, who can own defined workstreams and deliver high-quality materials for leadership and stakeholders. Flexible working options may be available.

Qualifications

• Experience in operations, business management, communications or project coordination.
• Demonstrated ownership of defined tasks or workstreams with guidance.
• Strong written and verbal communication with clear, accurate materials.

Responsibilities

• Support planning and delivery of internal team communications across channels.
• Coordinate communications from Asset Management Technology to the wider business.
• Draft and produce high-quality materials: updates, presentations, briefing notes, announcements.
• Maintain communication and activity plans, gather information and track next steps.
• Support colleague engagement activities, events and leadership team coordination.

Skills

Operations experience

Communication skills

Project coordination

Microsoft 365 tools

Tools

PowerPoint

Excel

Outlook

Teams

SharePoint

Job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role

The Operations Analyst sits within the Business Management & Finance team and supports the Head of Business Management. The role provides coordination and delivery support across people and stakeholder engagement activities, helping the wider Asset Management Technology team operate effectively and maintain momentum on its priorities.

The role has a particular focus on internal communications, people initiatives, leadership team support, operational coordination and process improvement. Working across Asset Management Technology and with stakeholders across the wider business, the Operations Analyst will help organise activity, produce clear and high-quality materials, maintain plans and actions, and ensure work is progressed in a timely and well-structured way.

This role is for someone who has developed a strong foundation in a professional working environment and is ready to broaden their business management and operational experience. The successful candidate will be proactive, organised and comfortable taking ownership of clearly defined tasks and workstreams, with appropriate guidance. They will bring strong communication skills, sound judgement, attention to detail and a collaborative approach.

Key Responsibilities

• Support the planning and delivery of internal team communications, helping to ensure messages are clear, engaging, timely and aligned across channels.
• Coordinate communications from Asset Management Technology to the wider business, adapting content and tone for different audiences and formats.
• Draft and produce a range of high-quality materials, including team updates, presentations, briefing notes, announcements and content for collaboration channels.
• Maintain communication and activity plans, working with contributors to gather information, confirm next steps and keep delivery on track.
• Support activities that strengthen colleague engagement, inclusion, recognition, wellbeing, learning and the overall working environment for the wider team.
• Help organise team events, engagement sessions, workshops and other colleague-focused initiatives, including logistics, communications, materials and follow-up actions.
• Provide practical support to the leadership team, including coordinating meetings, preparing agendas and materials, capturing decisions and actions, and following up with owners.
• Provide structured support for priority initiatives, taking ownership of defined activities or workstreams, coordinating stakeholders, maintaining plans and actions, monitoring progress and escalating risks or issues when required.
• Review existing processes, identify opportunities to simplify or improve them, and work with colleagues to introduce practical solutions.
• Build effective working relationships across Asset Management Technology and the wider business, helping information and activity flow between teams.
• Respond flexibly to changing priorities and provide broader operational support to the Business Management & Finance team as required.

Knowledge, Skills & Experience

• Relevant experience gained in a professional working environment, ideally within operations, business management, communications, project coordination or a similar role.
• Evidence of taking ownership of tasks or defined pieces of work and following them through to completion, with appropriate support and guidance.
• Strong written and verbal communication skills, with experience producing clear and accurate materials such as presentations, emails, updates, meeting papers or briefing notes.
• Good organisational and coordination skills, with the ability to manage several activities, deadlines and stakeholders at the same time.
• Experience supporting meetings, events, projects, communications or colleague engagement activities, including preparation, coordination and follow-up.
• A proactive approach, with the confidence to use initiative, ask questions and identify when input, support or escalation is required.
• Strong attention to detail and a commitment to producing accurate, high-quality work.
• The ability to build positive working relationships with colleagues at different levels and across different teams.
• Confidence working independently on clearly defined activities while remaining comfortable seeking direction where needed.
• Competence in Microsoft 365 tools, particularly PowerPoint, Excel, Outlook, Teams and SharePoint. Experience with other collaboration or planning tools would be beneficial.
• An interest in using AI and automation tools to improve processes, increase efficiency and support the production of high-quality outputs.
• An interest in asset management, technology or financial services is desirable, although prior industry experience is not essential.
• A collaborative, adaptable and positive approach, with curiosity and a willingness to learn and contribute across a varied range of activities.

What Success Looks Like

• Communications and materials are clear, accurate, appropriately tailored and delivered on time.
• Meetings, events and team activities are well organised, with actions recorded and followed through.
• Defined tasks and workstreams progress with good visibility of status, dependencies, risks and next steps.
• Stakeholders experience the role as reliable, responsive, collaborative and well organised.
• Processes and ways of working become simpler, clearer or more efficient through practical improvement.

Work Level

Experienced Colleague

Location

London

What we offer

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future.

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [e-mail]