Operations & Client Onboarding Specialist

The Graduate Project; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Graduate Project is seeking an Administrative Assistant to support operations and the client services team in a fast-paced professional environment in Greater London. The role offers exposure across administration, client liaison, and operational support.

You will act as the first point of contact for client enquiries, resolve queries, and help maintain internal systems while supporting campaigns and onboarding activities.

Qualifications

• Experience in busy office environment.
• High attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Proactive, positive and professional approach.

Responsibilities

• Act as a first point of contact for client enquiries via phone and email
• Resolve queries efficiently and raise complex matters where required
• Produce accurate reports and spreadsheets for management
• Maintain and update internal systems and databases
• Set up and manage new cases on the case management system
• Support payment queries and account administration
• Handle incoming/outgoing post, scanning and document management
• Conduct welcome calls and support client onboarding
• Assist with email and telephone campaigns
• Support wider operational and ad-hoc administrative tasks

Skills

Administrative experience

Attention to detail

Prioritise workload

Proactive approach

Job description

The Graduate Project is seeking an Administrative Assistant to support operations and the client services team in a fast-paced professional environment in Greater London. The role offers exposure across administration, client liaison, and operational support.

You will act as the first point of contact for client enquiries, resolve queries, and help maintain internal systems while supporting campaigns and onboarding activities.