Operations / Claims Team Leader

Pertemps; West of England; Hybrid; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Annual bonus up to 20%

Private healthcare

Enhanced pension

Generous annual leave

Training and development support

Hybrid working

Job summary

Pertemps in Bristol is looking for an experienced Operations / Claims Team Manager to lead a customer-focused operational team within a well-established organisation.

You will coach and develop staff, monitor KPIs, handle complex inquiries, drive continuous improvement, and ensure policy compliance. Hybrid working is supported with a competitive benefits package.

Qualifications

• Previous team leadership experience.
• Background in customer operations, financial services, insurance or claims.
• Strong coaching and communication skills.
• Experience managing KPIs and performance metrics.
• Customer-focused with a proactive approach.

Responsibilities

• Lead, coach and develop team members.
• Monitor service levels, quality and performance.
• Support complex customer enquiries and escalations.
• Drive continuous improvement initiatives.
• Analyze performance data and identify opportunities for improvement.
• Ensure compliance with internal policies and standards.

Skills

Team leadership

Coaching

Communication skills

Customer focus

KPI management

Job description

Operations / Claims Team Manager

£42,000 + Bonus + Excellent Benefits

Bristol -Hybrid

Benefits

• Annual bonus - Up to 20% of annual salary
• Private healthcare
• Enhanced pension
• Generous annual leave
• Training and development support
• Hybrid working

The Opportunity

A fantastic opportunity for an experienced people manager to lead a customer-focused operational team within a well-established organisation.

Key Responsibilities

• Lead, coach and develop team members.
• Monitor service levels, quality and performance.
• Support complex customer enquiries and escalations.
• Drive continuous improvement initiatives.
• Analyse performance data and identify opportunities for improvement.
• Ensure compliance with internal policies and standards.

About You

• Previous team leadership experience.
• Background in customer operations, financial services, insurance or claims.
• Strong coaching and communication skills.
• Experience managing KPIs and performance metrics.
• Customer-focused with a proactive approach.

Full role profile available on request.