Head Of Customer Operations

JAM Recruitment Ltd; West of England; On-site; GBP 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus up to 30%

Private healthcare

Enhanced pension

Generous annual leave

Professional development support

Flexible hybrid working

Job summary

JAM Recruitment Ltd in Bristol is seeking a Head Of Customer Operations to lead a customer-facing operation, drive performance and develop future leaders across the business.

Reporting into senior leadership, you will identify efficiencies, embed best practice and ensure consistently high service delivery. The role offers flexible hybrid working between the Bristol office and home, with a strong focus on stakeholder management and service improvements.

Qualifications

• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.

Responsibilities

• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.

Skills

Leadership

People management

Job description

This senior role, based in Bristol, leads customer-facing operations for a well-established organisation investing in service improvement. Reporting into senior leadership, the Head Of Customer Operations will manage operational teams and managers, driving performance and developing future leaders. Responsibilities include identifying efficiencies, embedding best practice and ensuring consistently high service delivery. The position offers hybrid working, with time split between the Bristol office and home. Salary is £65,000 to £70,000 depending on experience, plus an annual bonus of up to 30%. Benefits include private healthcare, enhanced pension, generous leave and professional development support. Candidates should demonstrate strong leadership, operational planning and stakeholder management skills gained in a customer service setting.

Head Of Customer Operations £65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits South West | Hybrid Working Benefits

• Annual bonus scheme of up to 30%
• Private healthcare
• Enhanced pension contribution
• Generous annual leave package
• Professional development support
• Flexible hybrid working

The Opportunity

We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth. You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.

Key Responsibilities

• Lead and develop operational teams and managers.
• Drive service improvements and operational efficiencies.
• Improve customer experience and performance outcomes.
• Use data and insight to support business decisions.
• Manage resources, budgets and business performance.
• Work closely with senior stakeholders to deliver strategic objectives.

About You

• Proven leadership experience within operations, customer service or service delivery.
• Strong people management and coaching skills.
• Experience leading change and continuous improvement.
• Customer-focused with a commercial mindset.
• Experience within a regulated environment such as financial services or insurance would be preferred.

Full role profile available on request.