Operations & Business Support Lead (Maternity Cover)

Mitie Group plc.; Birmingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

Mitie Group plc. is seeking a fixed term contract leader to head the central business support function for the Fire business. You will lead a team of Coordinators and Administrators, ensuring accurate administration, robust reporting and compliant processes across operations and people functions.

You will oversee system use, data quality, financial controls and stakeholder coordination, with a focus on improvements and risk management during the maternity cover period.

Qualifications

• Experience leading and developing a team of Coordinators or Administrators.
• Strong operational administration and process management in a multi-site environment.
• Ability to plan resources, manage priorities and meet deadlines.
• Comfort with management information, trackers and reports and data quality.

Responsibilities

• Lead and develop a team of Coordinators and Administrators.
• Oversee central administrative and coordination activities for the Fire business.
• Ensure logging, ownership, prioritisation and timely progression of requests.
• Maintain consistent standards across contracts and regions, including document control.
• Manage system data, reporting, and information security in line with company requirements.
• Coordinate onboarding, training, holidays, changes and other people processes.
• Support audits and assurance activities with accurate records.
• Oversee purchase orders, invoices, payroll inputs and vendor information.
• Drive process improvements and stakeholder engagement across functions.

Skills

People management

Team leadership

Operations coordination

Data reporting

Process improvement

MS 365 proficiency

Stakeholder management

Education

Business administration qualification

Tools

Microsoft Excel

MS 365

Information systems

Job description

Mitie Group plc. is seeking a fixed term contract leader to head the central business support function for the Fire business. You will lead a team of Coordinators and Administrators, ensuring accurate administration, robust reporting and compliant processes across operations and people functions.

You will oversee system use, data quality, financial controls and stakeholder coordination, with a focus on improvements and risk management during the maternity cover period.