Operations Business Administrator

Lloyd James Media; Wolverhampton; Sur place; GBP 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

20 days annual leave + bank holidays

Hands-on tech-enabled operations team

Exposure to automation and AI-powered?

Ongoing training and development

Clear progression into senior roles

Résumé du poste

Your Claim Matters & Air Travel Claim is a technology-driven consumer claims group specialising in high-volume processes with automation and AI-supported workflows. The role sits at the heart of our growing operations team, supporting day-to-day claims handling and contributing to streamlined, compliant processes.

You will work in a modern, digital-first environment, using advanced systems to manage cases, support performance metrics, and drive continuous improvement across the claims lifecycle

Qualifications

• Experience or strong interest in operations, claims, or similar processing environments.
• Comfortable working with systems, CRM platforms, or workflow tools.
• Highly organised with strong attention to detail.
• Reliable and takes ownership of their work.
• Clear communicator who can engage with colleagues and stakeholders.
• Curious, proactive, and eager to learn.
• Able to manage multiple tasks and prioritise workload.

Responsabilités

• Operational Support: Review and process high-volume claims, update case management systems, track progress, identify missing information, support quality checks.
• Workflow & Performance Support: Monitor queues, flag delays or risks, track SLA/KPI, assist with reporting and data insights.
• Process Improvement & Continuous Improvement: Support implementation of improvements across the claims lifecycle, use data/tools to boost performance.
• Stakeholder & Business Support: Communicate with internal teams and external partners to progress cases, collaborate across teams, ensure regulatory compliance.

Connaissances

Operations experience

CRM systems

Attention to detail

Communication

Multi-tasking

Proactive learner

Description du poste

Vacancy: 5

Company: Your Claim Matters & Air Travel Claim

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Shape Your future with Us

We are a growing, technology-led consumer claims group operating across regulated and non-regulated claims environments. Our businesses specialise in managing high-volume consumer claims processes with a strong focus on operational excellence, compliance, and customer outcomes.

We are investing heavily in automation, data intelligence, and AI-supported workflows to create scalable, efficient, and high-performing claims operations. This role sits at the heart of that operational growth.

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Your Role

We are looking for people who want to make a difference, people who take ownership, stay curious, and help move our business forward.

As part of our Operations team, you will support the day-to-day handling of consumer claims and play a key role in understanding processes, supporting operational excellence, and contributing to a fast-moving environment powered by technology and intelligent processes.

We are a technology-led business with cutting-edge systems, automation, and AI-assisted workflows. We welcome people who enjoy working in a modern, digital-first environment and who feel energised by using technology to solve problems, streamline processes, and drive continual improvement.

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Key Responsibilities

Operational Support

• Review and process high-volume consumer claims in line with internal processes and quality standards
• Maintain and update case management systems and workflow tools
• Track case progress and ensure timely movement through each stage
• Identify missing information and follow up with relevant parties
• Support quality control checks to ensure accuracy and compliance

Workflow & Performance Support

• Monitor workflow queues and flag delays, risks, or bottlenecks
• Support SLA and KPI tracking through accurate data input and reporting
• Assist with operational reporting, data tracking, and insight gathering

Process Improvement & Continuous Improvement

• Support implementation of process improvements across the claims lifecycle
• Use systems, data, and tools to help improve performance and efficiency
• Build an understanding of operational processes and identify patterns, issues, or improvement opportunities
• Contribute ideas for automation, system improvements, and smarter ways of working

Stakeholder & Business Support

• Communicate clearly with internal teams and external partners to progress cases
• Work collaboratively across teams to support operational delivery
• Ensure adherence to internal processes and regulatory requirements

Skills & Experience

• Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
• Is comfortable working with systems, CRM platforms, or workflow tools
• Is highly organised with strong attention to detail
• Is reliable and takes ownership of their work
• Is a clear communicator who can engage with colleagues and stakeholders
• Is curious, proactive, and eager to learn
• Is comfortable managing multiple tasks and prioritising workload

Nice to have:

• Experience in admin, operations, or customer support roles
• Familiarity with Excel or Google Sheets
• Interest in process improvement or data-led operations

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• 20 days annual leave + bank holidays
• Hands-on experience in a tech-enabled, data-driven operations team
• Exposure to automation, AI-supported workflows, and modern systems
• Ongoing training and development
• Clear progression into senior operations roles

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Why Join Us?

Career Growth: You will grow your career while being part of a company that is pioneering AI-driven innovation and automation across multiple industries.

Supportive Culture: You'll be part of a collaborative, high-performance team where knowledge-sharing and mentoring are part of our DNA. We offer a fun, inclusive, and fast-paced environment where your ideas are not only heard they’re encouraged.

Modern Practice: Work with advanced AI-powered tools, streamlined workflows, and full administrative support.

Strategic Expansion: With ambitious growth plans and a national footprint, we offer exciting long-term opportunities in a dynamic firm.

Equality, Diversity & Inclusion: We are an equal opportunities employer and are committed to creating an inclusive and supportive working environment. Applications are welcomed from all suitably qualified individuals.

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*This job specification may be reviewed and updated periodically to reflect the evolving needs of the business.

• Has experience or a strong interest in operations, claims, legal, financial services, or a similar processing environment
• Is comfortable working with systems, CRM platforms, or workflow tools
• Is highly organised with strong attention to detail
• Is reliable and takes ownership of their work
• Is a clear communicator who can engage with colleagues and stakeholders
• Is curious, proactive, and eager to learn
• Is comfortable managing multiple tasks and prioritising workload