Operations Associate

Laundryheap; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hands-on training and career dev

Exposure to operational management

Collaborative team environment

Opportunity to grow into senior roles

Job summary

Laundryheap is seeking a motivated Regional Associate to join the Partner Operations team in London. You will support a network of partner facilities, conduct site visits, and help maintain quality standards to ensure an excellent customer experience.

Reporting to the Regional Manager, you will assist with onboarding, audits, and training on Laundryheap systems and processes while collaborating with internal teams to resolve day-to-day operational issues.

Qualifications

• Excellent communication and interpersonal skills.
• Organised with good attention to detail.
• Positive, proactive attitude and willingness to learn.
• Comfortable working independently and managing time effectively.
• Ability to build strong working relationships with external partners.
• Proficiency in Google Workspace (Gmail, Sheets, Forms, Docs) and Slack.
• Previous experience in operations, hospitality, logistics, retail, or customer service is beneficial but not essential.
• Proficiency in Hindi/Urdu would be an added advantage but is not mandatory.

Responsibilities

• Visit partner facilities across London regularly.
• Build positive relationships with partner teams and act as the first point of contact for day-to-day operational support.
• Assist with onboarding new partners and support offboarding where required.
• Deliver basic training on Laundryheap systems, processes, and operational standards.
• Carry out routine site audits and quality checks.
• Ensure partners follow Laundryheap operating procedures.
• Identify operational issues and work with partners to resolve them.
• Support initiatives that improve quality, efficiency, and customer satisfaction.
• Assist with order management and operational queries.
• Work closely with internal teams, including Customer Operations, Fleet, and Account Management to resolve day-to-day issues.
• Maintain accurate audit records and operational documentation.
• Highlight opportunities to improve processes and partner performance.
• Support the implementation of operational changes and new initiatives.
• Provide regular feedback to the Regional Manager on partner performance and operational challenges.

Skills

Communication

Organization

Time management

Relationship building

Independent working

Google Workspace

Slack

Hospitality/logistics/customer service

Tools

Google Workspace

Slack

Job description

Laundryheap is a fast-growing tech company transforming the laundry and dry-cleaning industry, providing convenient 24-hour pick-up, cleaning, and delivery services across 16+ global markets.

We are looking for a motivated and hands-on Regional Associate to join our Partner Operations team in London. This is an excellent opportunity for someone looking to build a career in operations. Reporting to the Regional Manager, you will support our network of partner facilities by conducting site visits, maintaining quality standards, assisting with operational improvements, and ensuring an excellent customer experience.

Key Responsibilities

Partner Facility Support

• Visit partner facilities across London regularly
• Build positive relationships with partner teams and act as the first point of contact for day-to-day operational support
• Assist with onboarding new partners and support offboarding where required
• Deliver basic training on Laundryheap systems, processes, and operational standards

Quality & Operational Standards

• Carry out routine site audits and quality checks
• Ensure partners follow Laundryheap operating procedures
• Identify operational issues and work with partners to resolve them
• Support initiatives that improve quality, efficiency, and customer satisfaction

Operational Coordination

• Assist with order management and operational queries
• Work closely with internal teams, including Customer Operations, Fleet, and Account Management to resolve day-to-day issues
• Maintain accurate audit records and operational documentation

Continuous Improvement

• Highlight opportunities to improve processes and partner performance
• Support the implementation of operational changes and new initiatives
• Provide regular feedback to the Regional Manager on partner performance and operational challenges

Requirements

• Excellent communication and interpersonal skills
• Organised with good attention to detail
• Positive, proactive attitude and willingness to learn
• Comfortable working independently and managing time effectively
• Ability to build strong working relationships with external partners
• Confident using Google Workspace (Gmail, Google Sheets, Google Forms, Google Docs) and Slack
• Previous experience in operations, hospitality, logistics, retail, or customer service is beneficial but not essential
• Proficiency in Hindi/Urdu would be an added advantage but is not mandatory

What We Offer

• Opportunity to join a fast-growing international technology company
• Hands-on training and career development
• Exposure to operational management and partner relationship management
• Supportive and collaborative team environment
• Opportunity to grow into more senior operational roles as the business expands

Role Details

• Full-time (40 hours)
• On-site role across London (Rotational 5 days per week, including weekends)

Why Join Us

Be part of a fast-growing, international business where you'll directly impact service quality, partner performance, and operational excellence.