London Regional Partner Operations Specialist

Laundryheap; Greater London; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hands-on training and career dev

Exposure to operational management

Collaborative team environment

Opportunity to grow into senior roles

Job summary

Laundryheap is seeking a motivated Regional Associate to join the Partner Operations team in London. You will support a network of partner facilities, conduct site visits, and help maintain quality standards to ensure an excellent customer experience.

Reporting to the Regional Manager, you will assist with onboarding, audits, and training on Laundryheap systems and processes while collaborating with internal teams to resolve day-to-day operational issues.

Qualifications

• Excellent communication and interpersonal skills.
• Organised with good attention to detail.
• Positive, proactive attitude and willingness to learn.
• Comfortable working independently and managing time effectively.
• Ability to build strong working relationships with external partners.
• Proficiency in Google Workspace (Gmail, Sheets, Forms, Docs) and Slack.
• Previous experience in operations, hospitality, logistics, retail, or customer service is beneficial but not essential.
• Proficiency in Hindi/Urdu would be an added advantage but is not mandatory.

Responsibilities

• Visit partner facilities across London regularly.
• Build positive relationships with partner teams and act as the first point of contact for day-to-day operational support.
• Assist with onboarding new partners and support offboarding where required.
• Deliver basic training on Laundryheap systems, processes, and operational standards.
• Carry out routine site audits and quality checks.
• Ensure partners follow Laundryheap operating procedures.
• Identify operational issues and work with partners to resolve them.
• Support initiatives that improve quality, efficiency, and customer satisfaction.
• Assist with order management and operational queries.
• Work closely with internal teams, including Customer Operations, Fleet, and Account Management to resolve day-to-day issues.
• Maintain accurate audit records and operational documentation.
• Highlight opportunities to improve processes and partner performance.
• Support the implementation of operational changes and new initiatives.
• Provide regular feedback to the Regional Manager on partner performance and operational challenges.

Skills

Communication

Organization

Time management

Relationship building

Independent working

Google Workspace

Slack

Hospitality/logistics/customer service

Tools

Google Workspace

Slack

Job description

Laundryheap is seeking a motivated Regional Associate to join the Partner Operations team in London. You will support a network of partner facilities, conduct site visits, and help maintain quality standards to ensure an excellent customer experience.

Reporting to the Regional Manager, you will assist with onboarding, audits, and training on Laundryheap systems and processes while collaborating with internal teams to resolve day-to-day operational issues.