Commercial Associate

Laundryheap; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

null

Job summary

Laundryheap Linen in London is seeking a Commercial Associate to own the full client relationship across the client journey for our short-let division. You will convert inbound sign-ups, onboard new clients, and nurture them as long-term partners, focusing on pricing, growth, and retention.

This is not a traditional sales or customer service role; you will coordinate with internal teams to resolve issues and drive strategic growth in an early-stage, startup-like environment.

Qualifications

• For Laundryheap Linen in London, own end-to-end client relationships.
• Convert inbound sign-ups and onboard new clients effectively.
• Identify margins, growth opportunities, and retention strategies.
• Coordinate with internal teams to resolve delivery/ops issues.

Responsibilities

• Own conversion from sign-up to active client.
• Lead onboarding to first successful delivery.
• Grow and retain mid-sized accounts.
• Serve as primary commercial contact post-onboarding.
• Collaborate with Division Manager and internal teams.

Skills

Owner mindset

Fluent English

French language

Operational experience

Client relationship

Job description

Laundryheap is, an award-winning, industry-leading company transforming how people do laundry and dry cleaning. The wider business is established, but Laundryheap Linen is going through a period of strong growth and development. The division operates with more of an early-stage mindset, similar to an early-stage startup. We want people who think like owners, not employees.

We're looking for a Commercial Associate to own the full client relationship in London for Laundryheap Linen, our short-let-focused division at Laundryheap. This role covers the entire client journey, from the moment someone signs up, through onboarding, to growing and retaining them as a long-term client.

This isn't a customer service role, and it isn't a traditional sales role either. You'll own the entire commercial funnel: converting inbound sign-ups, onboarding new clients properly, and then acting as their long-term point of contact for everything commercial, including pricing, growth, problems, and opportunities. Day-to-day service issues are handled by our Live Operations Team, freeing you up to focus on what actually moves the business forward: getting the right clients in, keeping them, and making them successful.

We generally don't do outbound sales. Our industry runs on relationships and word of mouth, not cold outreach. That's exactly why this role exists: to make sure every client who comes through the door gets a properly managed relationship, not a transactional sign-up.

What you'll own:

Conversion

We already have a strong inbound sign-up rate and convert over a third of the sign-ups we call. You'll own this process end to end: following up on new sign-ups, understanding what they need, and converting interest into active clients.

Onboarding

We'd rather onboard fewer clients well than onboard everyone badly. You'll set expectations clearly from day one, make sure clients understand how we work, and get them to their first successful delivery smoothly. Strong onboarding is the foundation of everything else you'll do.

Account growth and retention

For your book of clients, particularly our mid-sized accounts, you'll be the person they trust. That means proactively spotting issues before they become problems, identifying where we can improve margins together, and looking for opportunities to grow the relationship over time.

Internal coordination

When something needs fixing operationally, such as a delivery issue or a fleet or warehouse problem, you'll be the link between the client and the right internal team, making sure things get resolved and clients feel looked after throughout.

Working closely with the Division Manager

Some of our most important client relationships, the ones that shape how we understand our own performance and the competitive landscape, are currently held by the Division Manager, who you'll report into. You'll work alongside these relationships from the start, with the intention of taking full ownership of them as trust builds.

What we're looking for:

• You want to own something, not be managed through it. We're not looking for someone who needs a task list. We're looking for someone who'll build the process, spot the gaps, and fix them without being asked.
• Fluent English required; French is a strong bonus.
• Experience in the short-let or serviced accommodation market, or another fast-moving, operationally heavy industry, is valued. You'll understand the pace and the client base faster.
• We genuinely don't mind whether you're a few years out of university with a lot of energy, or someone more experienced. What matters is how you think and operate, not your CV.
• Comfortable in an early-stage environment: some things won't be defined yet, and part of the job is helping define them.

Role Details:

• 5 Days - Full-time
• On-site role across London.

Ready to Make an Impact?

If you're passionate about building client relationships, driving commercial growth, and taking ownership in a fast-growing, startup-like environment, we'd love to hear from you.