Operations Assistant | Club Ops & Member Experience

David Lloyd Leisure; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career advancement through internal培训

Wagestream App: Get paid on demand

Job summary

David Lloyd Clubs is seeking an Operations Assistant to help deliver exceptional member experiences across the club. You will support multiple departments, assist with opening and closing duties, welcome members, and contribute to a clean, safe, and friendly environment every day of the week.

The role focuses on customer service, teamwork, and reliable execution in a busy club setting, with opportunities for development and internal training within the organisation.

Qualifications

• Demonstrable passion for customer service and member care.
• Excellent team collaboration and communication skills.
• Ability to remain calm and efficient in a fast-paced environment.
• Emergency Response Qualification is desirable but not essential.

Responsibilities

• Greet members and assist with inquiries to ensure a positive experience.
• Support across departments with opening/closing tasks and cleaning.
• Assist teams throughout the club as needed to maintain services.
• Contribute to a welcoming, safe environment for all members.

Skills

Customer service

Teamwork

Communication

Fast-paced environment

Emergency response

Job description

David Lloyd Clubs is seeking an Operations Assistant to help deliver exceptional member experiences across the club. You will support multiple departments, assist with opening and closing duties, welcome members, and contribute to a clean, safe, and friendly environment every day of the week.

The role focuses on customer service, teamwork, and reliable execution in a busy club setting, with opportunities for development and internal training within the organisation.