Operations Assistant

Triton Recruitment; Wakefield; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Supportive team environment

Progression opportunities

Varied and fast-paced role

Job summary

Triton Recruitment in Wakefield is seeking an Operations Assistant to support the smooth delivery of security services. You will handle scheduling, administration, client communication and operational coordination in a fast-paced environment.

This full-time, office-based role offers a competitive salary dependent on experience and a supportive, growing team with progression opportunities and a varied workload where no two days are the same.

Qualifications

• Excellent organisational skills and attention to detail.
• Strong communication skills with clients and colleagues.
• Experience in administration/operations preferred.
• Security sector experience is advantageous but not essential.

Responsibilities

• Support the Operations team with daily administrative duties.
• Assist with scheduling officers, mobile patrols and shift coverage.
• Liaise with clients, staff and subcontractors professionally.
• Prepare reports, incident logs and client documentation.
• Maintain accurate operational records and databases.
• Support onboarding, compliance checks and record keeping.
• General office and admin support to management.
• Help ensure service standards and client expectations are met.

Skills

Organised

Communication

Time management

Proactive approach

Customer service

MS Office

Administration experience

Security sector knowledge

Tools

Microsoft Office

Job description

The Role:

As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.

Key Responsibilities

• Support the Operations team with daily administrative duties
• Assist with scheduling officers, mobile patrols and shift coverage
• Liaise with clients, staff and subcontractors professionally and efficiently
• Monitor and respond to emails, telephone calls and operational enquiries
• Prepare and issue reports, incident logs and client documentation
• Support with staff onboarding, compliance checks and record keeping
• Assist in maintaining accurate operational records and databases
• Help coordinate response to client requests and support service delivery
• Provide general office and administrative support to the management team
• Support the wider team in ensuring service standards and client expectations are met

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Confident communicating with clients and colleagues
• Able to prioritise workload and work under pressure
• Proactive, dependable and solutions-focused
• Professional with a strong customer service mindset
• Comfortable using Microsoft Office and office systems
• Previous administration or operations experience preferred
• Experience within the security sector is advantageous but not essential

What We Offer

• Competitive salary dependent on experience (from £32,000 pa)
• Full-time permanent position
• Office-based role in Wakefield
• Supportive and growing team environment
• Opportunities for progression and development
• A varied and fast-paced role where no two days are the same