Operations Assistant

Confidential; Wakefield; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Opportunities for progression and dev

Supportive and growing team

Job summary

Confidential is seeking an Operations Assistant for an office-based role in Wakefield. You will support the Operations team with daily administrative duties, scheduling of officers and shift coverage, and professional liaison with clients, staff and subcontractors.

The role requires strong organisational skills, clear communication, and the ability to work under pressure. Experience in administration or operations is preferred, with a proactive, customer-focused mindset guiding day-to-day tasks.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicating with clients and colleagues.
• Able to prioritise workload and work under pressure.
• Proactive, dependable and solutions-focused.
• Professional with a strong customer service mindset.

Responsibilities

• Support the Operations team with daily administrative duties.
• Assist with scheduling officers, mobile patrols and shift coverage.
• Liaise with clients, staff and subcontractors professionally and efficiently.
• Monitor and respond to emails, telephone calls and operational enquiries.
• Prepare and issue reports, incident logs and client documentation.
• Support with staff onboarding, compliance checks and record keeping.
• Assist in maintaining accurate operational records and databases.
• Help coordinate response to client requests and support service delivery.
• Provide general office and administrative support to the management team.
• Support the wider team in ensuring service standards and client expectations are met.

Skills

Organisation

Communication

Prioritisation

Proactivity

Customer service

MS Office

Tools

Office systems

Job description

The Role:

As an Operations Assistant, you will play a key role in supporting the smooth delivery of our security services, assisting with scheduling, administration, client communication and operational coordination. This is an excellent opportunity for someone who thrives in a fast-paced environment and is looking to build a career within the security industry.

Key Responsibilities

• Support the Operations team with daily administrative duties
• Assist with scheduling officers, mobile patrols and shift coverage
• Liaise with clients, staff and subcontractors professionally and efficiently
• Monitor and respond to emails, telephone calls and operational enquiries
• Prepare and issue reports, incident logs and client documentation
• Support with staff onboarding, compliance checks and record keeping
• Assist in maintaining accurate operational records and databases
• Help coordinate response to client requests and support service delivery
• Provide general office and administrative support to the management team
• Support the wider team in ensuring service standards and client expectations are met

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Confident communicating with clients and colleagues
• Able to prioritise workload and work under pressure
• Proactive, dependable and solutions-focused
• Professional with a strong customer service mindset
• Comfortable using Microsoft Office and office systems
• Previous administration or operations experience preferred
• Experience within the security sector is advantageous but not essential

What We Offer

• Competitive salary dependent on experience (from 32,000 pa)
• Full-time permanent position
• Office-based role in Wakefield
• Supportive and growing team environment
• Opportunities for progression and development
• A varied and fast-paced role where no two days are the same